Odessa 01 (42nd St) Cosmetics - Customer Service Rep - Part time
H-E-B · Odessa, TX · 3 wk ago
On-siteOTHRPart-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes a "Job Summary" and responsibilities, qualifications, etc. There's no explicit Benefits, Pay, Schedule. So we should not include those sections. We need sections: maybe "About the role" (Job Summary), "Responsibilities", "Qualifications" (or Requirements). The posting includes "Age Requirement: Qualifications & Key Requirements:" then sections: Knowledge/Skills/Abilities, Work Experience, Education, Licenses/Certifications, Physical Demands & Working Conditions. Also there is "Responsibilities Job Summary:" then responsibilities. So we can map:
- About the role: Job Summary paragraph.
- Responsibilities: list of responsibilities (stocking, customer service, etc). Could be a
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes a "Job Summary" and responsibilities, qualifications, etc. There's no explicit Benefits, Pay, Schedule. So we should not include those sections. We need sections: maybe "About the role" (Job Summary), "Responsibilities", "Qualifications" (or Requirements). The posting includes "Age Requirement: Qualifications & Key Requirements:" then sections: Knowledge/Skills/Abilities, Work Experience, Education, Licenses/Certifications, Physical Demands & Working Conditions. Also there is "Responsibilities Job Summary:" then responsibilities. So we can map:
- About the role: Job Summary paragraph.
- Responsibilities: list of responsibilities (stocking, customer service, etc). Could be a .
- Qualifications: includes Age Requirement, Knowledge/Skills/Abilities, Work Experience, Education, Licenses/Certifications, Physical Demands & Working Conditions. Could be a or multiple . We'll keep as
with list items.
We must not repeat job title. No metadata like Job ID. Remove boilerplate like EEO etc. There's none.
We must preserve all substantive info. So we need to include the details: Age Requirement 18+, Knowledge/Skills/Abilities list, Work Experience (Strong customer service skills etc), Education: HS Diploma or GED, Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire, Physical Demands & Working Conditions (the detailed bullet points). Also we have department-specific responsibilities? Actually responsibilities include many department-specific sections (Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Entertainment). Those are part of responsibilities. So we should include them under Responsibilities.
We need to format as About the role
then Job Summary...
. Then Responsibilities
then - ... each responsibility. Might need to break into multiple
- items. Could group similar items. But we must preserve all detail; we can break each bullet as separate
- . The responsibilities text includes many sentences; we can split by semicolons or line breaks. Let's parse.
Original responsibilities block:
"Responsibilities Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Stocking: Key Responsibilities & Essential Functions: Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms the duties of Customer Service Assistant as needed Customer Service: Provides superior customer serviceAnswers customer questions regarding products and assists them with selections; helps customers locate store merchandise Sales: Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department sales Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating procedures Beauty: Additional Department-Specific Responsibilities / Pre-requisites: Knowledge of beauty and cosmetic aids Drugstore / General Merchandise: Prepares tags and signs as needed Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucksPrepares tags and signs as needed Texas Backyard: Passion for outdoorsAbility to complete Green Thumb training (H-E-B internal training) Entertainment: Knowledge in the audio / video fieldKnowledge of specialty products, movies, music, electronics, and video games The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations."
We need to extract each bullet. Let's list them:
- Providing a well-stocked and well-maintained department while providing superior customer service.
- Stock and properly rotate products on a daily basis.
- Maintain all department and safety / sanitation standards.
- Stocks and rotates items as needed.
- Assists with inventory control; loads, unloads, and moves product.
- Organizes, cleans, and prepares back area for the night crew and incoming trucks.
- Organizes merchandise on pallets to make the department presentable to the public.
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed.
- Maintains standards in shrink, safety, inventory control, and sanitation.
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products.
- Builds, stocks, maintains, and takes down store displays.
- Performs the duties of Customer Service Assistant as needed.
- Provides superior customer service.
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
- Merchandises product effectively.
- Uses suggestive selling techniques to meet customer needs and build department sales.
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
- Properly handles and maintains the operation of all equipment.
- Complies with departmental SOPs and store operating procedures.
- Knowledge of beauty and cosmetic aids. (Beauty)
- Prepares tags and signs as needed. (Drugstore/General Merchandise)
- Organizes, cleans, and prepares back area for the night crew and incoming trucks. (Grocery) (duplicate of earlier)
- Prepares tags and signs as needed. (Grocery) (duplicate)
- Passion for outdoors. (Texas Backyard)
- Ability to complete Green Thumb training (H-E-B internal training). (Texas Backyard)
- Knowledge in the audio / video field. (Entertainment)
- Knowledge of specialty products, movies, music, electronics, and video games. (Entertainment)
Also there is a generic statement about responsibilities not exhaustive etc. That's boilerplate? It's part of responsibilities but maybe we can include as a note. It's substantive but could be considered boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "The responsibilities and essential functions outlined above..." is not legal boilerplate; it's a description. Might keep but could be considered generic. I'd keep it as a paragraph after list.
Now Qualifications section:
"Age Requirement: Qualifications & Key Requirements: 18+ Knowledge/Skills/Abilities: Work Experience: Strong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - Required Education: HS Diploma or GED (or equivalent) - Required Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your Department Beauty: Constantly* reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs** Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** Grocery: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists Frequently be exposed to cold conditions Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to loud noise, and wet conditions Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs** Texas Backyard: Constantly* reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs** Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements Occasionally be exposed to cold, loud noise, and wet conditions Must be able to lift 50 lbs, and manage in excess of 50 lbs**While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 6/1/2019"
We need to extract Age Requirement: 18+. Knowledge/Skills/Abilities: list items: Strong customer service skills, Communication and interpersonal skills, Reading and writing skills, Planning and organizing skills. Work Experience: maybe none? Actually "Work Experience:" then directly the skills list? It seems they placed skills under Work Experience. We'll treat as Knowledge/Skills/Abilities list.
Education: HS Diploma or GED (or equivalent) - Required.
Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.
Physical Demands & Working Conditions: includes generic statement plus department-specific physical demands. We need to preserve all. Could be a
with items: Function in a fast-paced retail environment..., Work with Customers..., Perform the following, based on your Department: then list each department's physical demands. Also the definitions of Constantly/Frequently/Occasionally. Also the note about Partners' responsibility, work environment characteristics, reasonable accommodations, Last revised
- or multiple
- ... each responsibility. Might need to break into multiple
- items. Could group similar items. But we must preserve all detail; we can break each bullet as separate
- . The responsibilities text includes many sentences; we can split by semicolons or line breaks. Let's parse.
Original responsibilities block:
"Responsibilities Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Stocking: Key Responsibilities & Essential Functions: Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms the duties of Customer Service Assistant as needed Customer Service: Provides superior customer serviceAnswers customer questions regarding products and assists them with selections; helps customers locate store merchandise Sales: Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department sales Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating procedures Beauty: Additional Department-Specific Responsibilities / Pre-requisites: Knowledge of beauty and cosmetic aids Drugstore / General Merchandise: Prepares tags and signs as needed Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucksPrepares tags and signs as needed Texas Backyard: Passion for outdoorsAbility to complete Green Thumb training (H-E-B internal training) Entertainment: Knowledge in the audio / video fieldKnowledge of specialty products, movies, music, electronics, and video games The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations."
We need to extract each bullet. Let's list them:
- Providing a well-stocked and well-maintained department while providing superior customer service.
- Stock and properly rotate products on a daily basis.
- Maintain all department and safety / sanitation standards.
- Stocks and rotates items as needed.
- Assists with inventory control; loads, unloads, and moves product.
- Organizes, cleans, and prepares back area for the night crew and incoming trucks.
- Organizes merchandise on pallets to make the department presentable to the public.
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed.
- Maintains standards in shrink, safety, inventory control, and sanitation.
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products.
- Builds, stocks, maintains, and takes down store displays.
- Performs the duties of Customer Service Assistant as needed.
- Provides superior customer service.
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
- Merchandises product effectively.
- Uses suggestive selling techniques to meet customer needs and build department sales.
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
- Properly handles and maintains the operation of all equipment.
- Complies with departmental SOPs and store operating procedures.
- Knowledge of beauty and cosmetic aids. (Beauty)
- Prepares tags and signs as needed. (Drugstore/General Merchandise)
- Organizes, cleans, and prepares back area for the night crew and incoming trucks. (Grocery) (duplicate of earlier)
- Prepares tags and signs as needed. (Grocery) (duplicate)
- Passion for outdoors. (Texas Backyard)
- Ability to complete Green Thumb training (H-E-B internal training). (Texas Backyard)
- Knowledge in the audio / video field. (Entertainment)
- Knowledge of specialty products, movies, music, electronics, and video games. (Entertainment)
Also there is a generic statement about responsibilities not exhaustive etc. That's boilerplate? It's part of responsibilities but maybe we can include as a note. It's substantive but could be considered boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "The responsibilities and essential functions outlined above..." is not legal boilerplate; it's a description. Might keep but could be considered generic. I'd keep it as a paragraph after list.
Now Qualifications section:
"Age Requirement: Qualifications & Key Requirements: 18+ Knowledge/Skills/Abilities: Work Experience: Strong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - Required Education: HS Diploma or GED (or equivalent) - Required Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your Department Beauty: Constantly* reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs** Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** Grocery: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists Frequently be exposed to cold conditions Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to loud noise, and wet conditions Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs** Texas Backyard: Constantly* reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs** Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements Occasionally be exposed to cold, loud noise, and wet conditions Must be able to lift 50 lbs, and manage in excess of 50 lbs**While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 6/1/2019"
We need to extract Age Requirement: 18+. Knowledge/Skills/Abilities: list items: Strong customer service skills, Communication and interpersonal skills, Reading and writing skills, Planning and organizing skills. Work Experience: maybe none? Actually "Work Experience:" then directly the skills list? It seems they placed skills under Work Experience. We'll treat as Knowledge/Skills/Abilities list.
Education: HS Diploma or GED (or equivalent) - Required.
Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.
Physical Demands & Working Conditions: includes generic statement plus department-specific physical demands. We need to preserve all. Could be a
- with items: Function in a fast-paced retail environment..., Work with Customers..., Perform the following, based on your Department: then list each department's physical demands. Also the definitions of Constantly/Frequently/Occasionally. Also the note about Partners' responsibility, work environment characteristics, reasonable accommodations, Last revised
. We'll keep as
- with list items.
We must not repeat job title. No metadata like Job ID. Remove boilerplate like EEO etc. There's none.
We must preserve all substantive info. So we need to include the details: Age Requirement 18+, Knowledge/Skills/Abilities list, Work Experience (Strong customer service skills etc), Education: HS Diploma or GED, Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire, Physical Demands & Working Conditions (the detailed bullet points). Also we have department-specific responsibilities? Actually responsibilities include many department-specific sections (Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Entertainment). Those are part of responsibilities. So we should include them under Responsibilities.
We need to format as
About the role
thenJob Summary...
. Then