OCM Lead

Job Location: Hybrid onsite Tuesday to Thursday in West Loop

Job Classification: Temporary (W2T) Contractor

About the role

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

Responsibilities

• Lead organizational design efforts supporting ServiceNow-enabled process transformation.
• Assess current-state operating models, team structures, governance, and service delivery processes.
• Design future-state organizational structures, interaction models, RACI frameworks, and role definitions.
• Partner with executive stakeholders to align organizational changes with business objectives and target operating models.
• Conduct stakeholder impact assessments and develop strategies to accelerate adoption.
• Lead change management deliverables including communications, engagement plans, readiness assessments, and leadership alignment activities.
• Facilitate workshops with senior leaders to define service management processes, decision rights, and organizational accountability.
• Work closely with ServiceNow product owners, process owners, HR, and PMO teams to ensure organizational changes are embedded into the solution design.
• Establish and track adoption metrics, organizational effectiveness measures, and business readiness KPIs.
• Create executive-level presentations and recommendations for steering committees and leadership teams.

Requirements

• 10+ years of experience in Organizational Design, Change Management, Business Transformation, or Operating Model Design.
• Proven experience supporting large-scale ServiceNow transformations, ITSM, IT Operations, or Enterprise Service Management initiatives.
• Strong expertise in organization design methodologies, workforce transition planning, and operating model development.
• Experience defining future-state roles, capabilities, governance structures, and service delivery models.
• Exceptional executive presence, communication, and facilitation skills.
• Ability to influence senior leaders and drive consensus across complex stakeholder groups.
• Experience leading change initiatives in highly matrixed, global organizations.

Benefits

• Competitive compensation and a comprehensive, well-rounded benefits package for full-time employees.
• Health, dental, and vision coverage.
• 401(k) with company match.
• Life insurance.
• Self-managed PTO, paid holidays, and parental leave.
• Other unique incentives that celebrate your accomplishments.
• Access to voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services.
• Discounts on home, auto, and pet insurance.
• Professional development opportunities for growth and skill development.

About Us

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities.