Ocean Product Manager

About the role

Noatum Logistics is a global client-centered logistics operator providing integrated value-added solutions for the supply chain of all clients. With a network spanning 27 countries, the company offers expertise in Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. Industries served include Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

Key Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight processes.
• Partners with finance and branch leadership, reviewing account-level profitability and recommending adjustments to improve margin and operational performance.
• Reviews and manages month-end reports, reviews P&L, open Accounts Payable and Accounts Receivable. Oversees shipment accounting functions, ensuring accurate revenue recognition, cost allocation, and timely financial reporting.
• Builds and maintains relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Addresses and resolves customer inquiries promptly to maintain satisfaction and trust.
• Ensures compliance with all relevant regulations, including customs regulations and trade laws.
• Stays updated on changes in ocean freight regulations and import/export controls.
• Sets Key Performance Indicators (KPIs) for productivity, accuracy, and customer satisfaction.
• Conducts performance reviews and provides coaching and escalation support.
• Acts as senior escalation point for key customers and internal stakeholders.
• Responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

What We Are Looking For

• Extensive experience with Import and Export Ocean operations is a must.
• Bachelor’s degree in Logistics, Supply Chain, Business or related field or 15 + years of experience.
• 5+ years' leadership experience in the freight forwarding industry is required.
• Hazmat / DG experience is preferred.
• 1+ years' Cargo Wise software experience is preferred.
• Hands-on experience with FCL, LCL, and co-loading operations.
• Exceptional communication skills (verbal, written, and presentations).
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook).
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building.

Physical Requirements

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Able to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.

What We Offer

• Permanent Contract – Enjoy stability and long-term career opportunities.
• Flexible Benefits Plan – Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
• Celebrate Your Birthday – Take a day off to make your special day even better.
• 11 paid Holidays and 5 floating holidays.
• Flexible work schedules.
• Professional Growth – Access continuous learning and development opportunities to boost your career.
• Collaborative & International Environment – Work with diverse teams and be part of a global network.
• Corporate University – Benefit from ongoing training programs designed to keep you ahead.