(Ocean Freight) Customer Service Specialist

Responsibilities

• Manage end-to-end ocean freight processes including booking, documentation, tracking, and delivery.
• Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions.
• Cook up with shipping lines, carriers, and overseas agents to secure bookings and manage schedules.
• Maintain a watchful eye on shipment status and proactively communicate delays or issues to customers and internal stakeholders.
• Handle freight quotations, rate requests, and service inquiries.
• Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing.
• Resolve service issues and customer complaints with professionalism and efficiency.
• Maintain compliance with international trade regulations, company policies, and industry standards.
• Provide reports as requested by customers.
• All other tasks as assigned.

Qualifications

• Bilingual proficiency in English and Korean.
• Bachelor’s degree in Business, Logistics, or related field preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.

Pay

$50,000-80,000 a year depending on qualifications and experience.

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance.
• Life, STD, LTD Insurance.
• 401(K) Plan.
• Paid Time Off.
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.).
• Years of Service Awards.
• Education Assistant Program (Based on Eligibility).

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