Occupational Health Supervisor

Primary City/State: Gilbert, Arizona

About the role

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment, and skills necessary to provide excellent patient care.

Banner's Occupational Health Clinics specialize in worker's compensation injury care, drug testing, alcohol testing, physical examinations, Department of Transportation exams, and Occupational Safety and Health Administration (OSHA) mandated exams. Employers and employees benefit from reduced absenteeism and turnover, increased productivity, morale, job satisfaction, and are less likely to become sick or injured.

Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
• Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Oversees all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Serves as a role model and resource person for providing quality patient care and patient information as needed.
• Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
• Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources.
• Resolves problems relating to the facility on a day-to-day basis.
• Ensures all areas are appropriately stocked and supplies are readily accessible.
• Covers front and/or back office functions.
• May administer medications in accordance with established policies and procedures or as directed, consistent with demonstrated competencies and state scope of practice.
• Requires working knowledge of referral and authorization processes and the ability to navigate a variety of separate computer programs and handle multiple demands on time.

Internal customers include all patients, staff, and clinic providers. External customers include the community, vendors, and non-clinic providers and facilities.

Requirements

• Requires a level of literacy, communication, and math skills as normally demonstrated at the level of an Associate’s Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant, or current LPN license.
• Requires a level of knowledge and ability normally demonstrated by at least two years of experience in a physician's office or medical environment.
• Requires excellent communication and organizational skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience in a leadership or coordinator capacity preferred.
• Additional related education and/or experience preferred.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM

Location

Banner Occupational Health, 1920 N. Higley Rd., Suite 108, Gilbert, AZ

Provides oversight and support for the Dobson & Ray and Val Vista clinic locations.