Occupancy Specialist Apartment Community

Job Description Summary

We are seeking a dedicated Occupancy Specialist to support the operations at Channel Island Apartments, a 152-unit affordable apartment community in Oxnard, CA. This role is responsible for processing applications and recertifications for income-eligible households in accordance with HUD, LIHTC (Low-Income Housing Tax Credit), and other regulatory requirements. The Occupancy Specialist plays a key role in ensuring compliance with all housing program guidelines while also contributing to leasing, marketing efforts, and resident relations to support community stability and satisfaction.

Key Responsibilities

• Oversees the application process for new move-ins and at each recertification within established regulatory guidelines
• Conduct property tours for prospective tenants through apartment community, units, and common areas
• Develop strategies to attract prospective tenants, including follow-up on leads and hosting promotional events
• Foster a positive, active, and collaborative relationships with residents, employees, and associated agencies
• Completes resident move ins and move outs in compliance with company procedures
• Work closely with property manager and maintenance teams to ensure seamless living experience for residents
• Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
• Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections
• Ensure that residents have a clean, safe, and well-maintained community
• Perform annual or more frequent inspections of units and follow-ups

Requirements

• 1+ years' leasing experience within the property management industry is required
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
• Exceptional time management and problem-solving skills
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
• Experience with rent collection and delinquency management
• Ability to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
• Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)

What Will Make You Stand Out

• Bilingual proficiency in English and Spanish is a requirement for the position
• Knowledge of tax credit and section 8 programs is preferred
• Excellent time management and organizational skills with the ability to manage time and prioritize tasks effectively

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
• 401k with company match
• Accrued 4-weeks of paid time off (PTO)