OCC Coordinator

Responsibilities

• Assisting dispatchers on duty with maintaining operational control, TSA vetting, and the transmission of passenger flight manifests, including the generation of GENDECS.
• Relaying ground handling requests and operational schedules to downline stations and updating them on flight status.
• Cooking flight information and delays with office staff and stations using the company's RAIDO/NOC system.
• Reviewing and reconfirming all details for the next day's ground handling, catering, and special services.
• Following up with stations on any irregularities or service failures.
• Updating departure/arrival information in RAIDO.
• Aiding flight dispatchers in disseminating flight-critical information (diversions, emergencies, etc.) to all internal departments through the RED FLAG reporting system.
• Notifying all internal departments and involved stations of flight delay information.
• Securing Miami gate and ramp parking assignments with the assistance of the local ground handling team.
• Cooking fueling with local vendors for departures out of Miami.
• Aiding in coordinating aircraft movement/placement at the home base.
• Cooking ferry flights departing MIA daily to Miami-Dade County Ramp Control.
• Making all applicable manifest changes for non-terminal operations for future flights by email and forwarding the corrected manifest to the assigned GSC, Ground Handler, and Passenger Services.
• Contacting all assigned FBOs for the next day's operation to review report time and remind them to coordinate with assigned screeners when applicable.
• Using Airline Choice, coordinating with the Handler for all manifest changes during flight check-in to remove no-show passengers or clear add-on passengers for security, ensuring the correct total of passengers boarded with the crew before the aircraft can depart.
• Transmitting all Domestic and International APIS information to Customs for international flights and non-terminal ops.
• Following up with the Security Department on any discrepancies with CBP and APIS programs.
• Aiding Dispatch with phone calls, flight following, managing abnormal operations, and performing any other required duties.
• Communicating aircraft movement messages to destination stations and TACC (Traffic Assignment Coordination Center).

Requirements

• Display a positive, open, and cooperative behavior to foster good relationships both inside and outside the department and help resolve conflicts.
• Comply with company policies, values, and ethics.
• Report any unusual mishaps, non-compliances in the contracting process, or risks to employees or the company.
• Be capable of working under pressure and multitasking.