OC Attendant Pool

Responsibilities

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and team members.
• Ability to work in a fast-paced indoor/outdoor environment while maintaining a calm appearance.
• Complete daily water testing of all bodies of water.
• Greeting guests and directing them to their preference of seating by offering Cabana, Sun or Shade.
• Enter poolside guests into dedicated reservation booking system or communicate with Pool F&B team for seamless F&B service.
• Be responsible for setting up lounge chairs and cabanas.
• Folding, stocking and delivering clean towels and removing all soiled towels.
• Anticipate guest needs, as to where guests will never have to ask for anything.
• Setup and maintain the pool environment as per side work checklist description.
• Maintain facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Ability to give orientation tours and describe the pool and cabanas to all guests entering the pool deck area.
• Answer telephone calls with proper phone etiquette and property knowledge.
• Issue complimentary amenities based on Forbes standards.
• Following the posted opening and closing duties and side work sheet.
• Attend all pre shift communication meetings.
• Attend monthly department meeting.
• Follow Waldorf Astoria grooming and appearance guidelines while maintaining a positive attitude.

Qualifications

• Willing to work a flexible schedule and holidays.
• Work in a safe, prudent and organized manner.
• Have an in-depth knowledge of food and preparation.
• Ability to lift 50 lbs.
• Ability to work in extreme weather conditions.
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Be able to consistently delight and satisfy our guest.
• The ability to handle guest requests in a detailed manner.
• Reading, writing and oral proficiency in the English language.
• Professional appearance and demeanor at all times.
• Must work as a team player and assist server when needed.