Observability Engineer (Splunk)

About the role

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Responsibilities

• Aid in maintaining the health, reliability, and performance of Splunk Enterprise (on-prem).
• Design, operate, and evolve distributed Splunk architectures, including Search Head Clusters (SHC) and Indexer Clusters.
• Manage ingestion and indexing pipelines end-to-end, including forwarders, parsing rules, and index design/retention.
• Create and maintain SPL searches, dashboards, alerts, and data models that are operationally meaningful and actionable.
• Operate storage and retention strategies; contribute to SmartStore planning/implementation where appropriate.
• Partner with infrastructure and application teams to onboard telemetry correctly and sustainably (logs, metrics, traces, and events).
• Define and enforce observability standards (naming, tagging, retention, alert thresholds, and dashboard patterns).
• Improve signal-to-noise: reduce alert fatigue and increase actionable, well-contextualized alerts.
• Execute production changes independently and safely: instance resizing/replacement, storage migrations, network/IP cutovers, and maintenance-window execution.
• Create and improve runbooks, automation, and post-change verification checklists.
• Plan changes with impact analysis, communications, validation, and rollback.
• Demonstrate production rigor: backups, change windows, and post-change verification.
• Maintain clear documentation and handoffs; leave systems better than you found them.

Requirements

• Master’s degree in Computer Science or related field.
• 5+ years of experience.
• Splunk Enterprise Certified Admin (or equivalent experience).
• SmartStore configuration and operational experience.
• AWS fundamentals (EC2, EBS, VPC) and hybrid connectivity patterns.
• Telemetry pipelines from containerized applications; OpenTelemetry familiarity.
• OpenShift/Kubernetes exposure; configuration management tools (Salt/Ansible); containers/K3S.
• Ability and willingness to teach and uplift team practices.

What sets you apart

• Curiosity and continuous learning.
• Strong judgment and clear thinking under pressure.
• Ownership mentality and bias toward automation and repeatability.
• Communication that is direct, respectful, and documented.

Operational Expectations

• Plan changes with impact analysis, communications, validation, and rollback.
• Demonstrate production rigor: backups, change windows, and post-change verification.
• Maintain clear documentation and handoffs; leave systems better than you found them.

Benefits

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Pay

Hybrid 6x a month

Schedule

Hybrid

Qualifications

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.