Observability Engineer (Splunk)

About the role

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Responsibilities

• Aid in the day-to-day health, reliability, and performance of Splunk Enterprise (on-prem), including installs, upgrades, monitoring, backups, and recovery.
• Design, operate, and evolve distributed Splunk architectures, including Search Head Clusters (SHC) and Indexer Clusters.
• Manage ingestion and indexing pipelines end-to-end, including forwarders, parsing rules, and index design/retention.
• Develop and maintain SPL searches, dashboards, alerts, and data models that are operationally meaningful and actionable.
• Operate storage and retention strategies; contribute to SmartStore planning/implementation where appropriate.
• Partner with infrastructure and application teams to onboard telemetry correctly and sustainably (logs, metrics, traces, and events).
• Define and enforce observability standards (naming, tagging, retention, alert thresholds, and dashboard patterns).
• Improve signal-to-noise: reduce alert fatigue and increase actionable, well-contextualized alerts.
• Execute production changes independently and safely: instance resizing/replacement, storage migrations, network/IP cutovers, and maintenance-window execution.
• Create and improve runbooks, automation, and post-change verification checklists.
• Plan changes with impact analysis, communications, validation, and rollback.
• Demonstrate production rigor: backups, change windows, and post-change verification.
• Maintain clear documentation and handoffs; leave systems better than you found them.

Requirements

• Degree in Computer Science or related degree
• 5+ years of experience
• Splunk Enterprise Certified Admin (or equivalent experience)
• SmartStore configuration and operational experience
• AWS fundamentals (EC2, EBS, VPC) and hybrid connectivity patterns
• Telemetry pipelines from containerized applications; OpenTelemetry familiarity
• OpenShift/Kubernetes exposure; configuration management tools (Salt/Ansible); containers/K3S
• Ability and willingness to teach and uplift team practices

What sets you apart

• Curiosity and continuous learning
• Strong judgment and clear thinking under pressure
• Ownership mentality and bias toward automation and repeatability
• Communication that is direct, respectful, and documented

Benefits

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.