Observability Engineer

About the role

The role involves deploying monitoring agents, integrating applications, building dashboards, developing integrations, and reviewing incidents to improve monitoring coverage. There is a path to grow into roles involving AIOps, automation, and AI-driven insights.

Responsibilities

• Deploy and operate Dynatrace for application and infrastructure monitoring
• Configure Real User Monitoring (RUM) and build operational dashboards tied to Service Level Objectives (SLOs)
• Write automation and integration code in Python, JavaScript, Bash, and PowerShell
• Build integrations using REST APIs, webhooks, data connectors, and OpenTelemetry pipelines
• Review incidents after resolution to identify monitoring gaps and recommend instrumentation improvements
• Work in Agile environments with sprint-based delivery
• Mentor and supervise team members

Requirements

• 3+ years of experience in IT operations, monitoring, observability, and systems engineering
• Experience deploying and operating Dynatrace for application and infrastructure monitoring
• Experience configuring Real User Monitoring (RUM) and building operational dashboards tied to SLOs
• Experience writing automation and integration code in Python, JavaScript, Bash, and PowerShell
• Experience building integrations using REST APIs, webhooks, data connectors, and OpenTelemetry pipelines
• Experience reviewing incidents after resolution to identify monitoring gaps and recommend instrumentation improvements
• Knowledge of network monitoring fundamentals, including SNMP, Syslog, and NetFlow
• Knowledge of application architectures, including microservices, containers, and API gateways

Qualifications

• Bachelor's degree in a Computer Science or Information Technology field

Skills

• Experience with Dynatrace Synthetic monitoring, Session Replay, AppSec, digital experience monitoring, and Dynatrace Intelligence
• Experience with ServiceNow Event Management, including event rules, alert management rules, alert correlation, alert lifecycle, including creation, acknowledgment, remediation, and closure, CMDB fundamentals with CI relationships and dependencies, ITOM concepts, ITSM integration for automated incident creation, Glide API, and ITIL practices
• Experience deploying monitoring agents and observability tooling in government cloud environments such as AWS GovCloud, Azure Government, or IL4/IL5, including restricted network and STIG-hardened deployments
• Experience with Prometheus, Grafana, and ELK/EFK
• Experience with containerization and cloud platforms such as AWS, Azure, or GCP
• Experience with Splunk, Splunk Enterprise Security (SIEM), Cribl, and SolarWinds
• Experience with Terraform, Infrastructure-as-Code, and Dynatrace Configuration as Code, including Monaco
• Experience using observability data for capacity planning and infrastructure forecasting
• Dynatrace Associate or Professional Certification or ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) Certification

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care

Pay

$62,000.00 to $141,000.00 (annualized USD)

Schedule

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.