Observability Engineer

About the role

The role combines hands-on engineering with AIOps implementation to deliver full-stack visibility across 250+ services. You will lead efforts to implement predictive monitoring and self-healing capabilities that drive down operational costs while increasing system availability by leveraging AI to triage and resolve incidents.

Responsibilities

• Lead efforts to implement predictive monitoring and self-healing capabilities that drive down operational costs while increasing system availability by leveraging AI to triage and resolve incidents.
• Mentor and supervise engineers, own technical quality, and push the program toward AI-driven observability with opportunities to build new observability platforms from the ground up as we expand into new environments.
• Build operational and executive dashboards and implement SLOs and SLAs.
• Work in Agile environments with sprint-based delivery.

Requirements

• 5+ years of experience in enterprise observability, monitoring, and site reliability engineering.
• Experience architecting and operating Dynatrace for full-stack observability, including agent deployment, distributed tracing, log management, synthetic monitoring, and digital experience monitoring.
• Experience implementing AIOps workflows, including predictive alerting, anomaly detection, automated remediation, and incident automation.
• Experience building observability integrations, custom extensions, and infrastructure-as-code using Python, JavaScript, Node.js, and Terraform.
• Experience building operational and executive dashboards and implementing SLOs and SLAs.
• Experience working in Agile environments with sprint-based delivery.
• Knowledge of network monitoring protocols, including SNMP, SNMP traps, NetFlow, and Syslog.
• Ability to mentor engineers, conduct code reviews, and take accountability for technical delivery and quality.

Qualifications

• Bachelor's degree in Computer Science or Information Technology.

Skills

• Experience with ServiceNow Event Management, including event rules, alert management rules, alert correlation, threshold tuning, noise reduction, CMDB integration with CI relationships and dependencies, ITOM alignment, automated incident creation, Flow Designer, IntegrationHub, JavaScript, Glide API, HTML or CSS, and ServiceNow platform architecture.
• Experience with advanced Dynatrace platform capabilities, including Grail, Smartscape, Davis AI, OpenPipeline, DQL, Workflow Automation, Platform API, AppSec, Session Replay, Grail-powered RUM, AI Observability, and Grail log management.
• Experience with Dynatrace Intelligence, including Dynatrace Assist, Intelligence Agents, MCP Server integration, and Dynatrace Apps development using the App Toolkit.
• Experience deploying and building observability platforms from scratch in government cloud environments such as AWS GovCloud, Azure Government, IL4, or IL5, including air-gapped, restricted network, and STIG-hardened deployments.
• Experience building self-service onboarding portals for application team observability adoption.
• Experience with open-source observability tooling, including OpenTelemetry, Prometheus, Grafana, ELK, and EFK.
• Experience with FinOps practices, containerization, and cloud platforms such as AWS, Azure, or GCP.
• Experience operating Splunk and Splunk Enterprise Security (SIEM), Cribl, and SolarWinds at enterprise scale.
• Dynatrace Professional or Master Certification or ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) Certification.

Benefits

• Salary range: $86,800.00 to $198,000.00 (annualized USD).

Pay

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Schedule

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.