OBC Operations Agent - 3rd Shift

About the role

The schedule for this role is Tuesday - Saturday 23:30 - 07:30.

Responsibilities

• Answering emails in a timely fashion
• Building Peak shipments
• Quoting loads
• Tracking running loads
• Communicating and organizing all services associated with Ascent On-Board Courier product
• Maintaining the highest level of attention to detail and customer service
• Working cross-functionally with the MX team using shared processes and creating growth together
• Optimizing expedited activity and determining the most optimal mode of transit based on customer requirements
• Create new OBC shipments with all relative information provided by the customer
• Either via email or phone call, effectively communicate quote requests to the customer
• Confidently assemble creative and detailed quotes for On-Board courier services
• Effectively communicate all timing and appropriate cost aspects in quote detail
• Adhere to and promote the company’s Guiding Principles of “Play Hard”, “Play Smart”, and “Play Together”
• Maintain compliance with Ascent procedures and establish accurate timelines for purpose of adequately scheduling trucking and ground handling services at various airports
• Identify issues related to OBC movements and effectively escalate both internally and externally
• Maintain awareness and visualize shipment activity in efforts to maintain compliance with all milestone management details and escalation
• Read, comprehend, understand, and validate all documents necessary for a Hand carry
• Effectively manage all channels of communication utilized within the Ascent OBC operation
• Precisely and chronologically document the various events throughout the Hand carry lifecycle using standardized templates
• Audit and carrier evaluations
• Provide quality customer service to each customer per their individual needs

Requirements

• High school diploma or general education degree (GED)
• Equivalent combination of education and experience
• Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Basic geography of USA, Mexico, and Canada
• Understand the locations of US States, Mexico, and Canadian Provinces – including major cities
• Detailed organizational skills
• Solid communications skills – both verbal and written
• Must be able to think and react quickly with a sense of urgency to time-sensitive problem situations
• Must be able to remain calm during adverse conditions

Qualifications

• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Basic geography of USA, Mexico, and Canada
• Understand the locations of US States, Mexico, and Canadian Provinces – including major cities
• Detailed organizational skills
• Solid communications skills – both verbal and written
• Must be able to think and react quickly with a sense of urgency to time-sensitive problem situations
• Must be able to remain calm during adverse conditions

Skills

• Microsoft Windows, Word, Outlook and Excel
• Basic algebra and geometry
• Interpretation of documents
• Writing routine reports and correspondence
• Speaking effectively
• Geography of USA, Mexico, and Canada
• Organizational skills
• Communication skills
• Problem-solving ability
• Time management
• Calmness under pressure

Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay