3rd Shift Operator

About the role

At Raytheon (RTX), the team supports a mission‑critical government system requiring 24x7 operations. The Operator will join a high‑performing Operations and Sustainment team embedded on‑site with customer presence, performing Tier 1/Tier 2 troubleshooting, maintaining the environment, assisting with upgrades, monitoring system and network performance, and escalating issues to support teams.

Responsibilities

• Work with operators, data managers, engineers, subcontractors, customers, and vendors to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
• Maintain the environment by identifying anomalies and restoring operations or coordinating with senior engineers for action.
• Assist with installing upgrades, monitor system and network performance, initiate troubleshooting, and collaborate with other organizations.
• Follow existing operational policies and procedures; troubleshoot hardware, software, and operating system issues; escalate application problems to support teams.

Requirements

• Active and transferable U.S. government issued security clearance required prior to start date.
• U.S. citizenship required (only U.S. citizens are eligible for a security clearance).

Qualifications

Must have:

• Bachelor’s degree and a minimum of 5 years of relevant experience, or an advanced degree in a related field and a minimum of 2 years’ experience.
• Experience with Linux commands.

Preferred:

• Security+ certification.
• Experience in the Intelligence Community (IC).
• Familiarity with technical documentation.
• Comfortable performing duties collocated with the customer and other operations‑center residents.
• Proven ability in strong customer support.
• Strong team player with good communication and detailed problem tracking for system reports.

Benefits

• Medical, dental, vision, and life insurance
• Short‑term and long‑term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off and holidays
• Eligible for employee referral
• Not relocation eligible
• Eligible for annual short‑term and/or long‑term incentive compensation programs (subject to performance and business unit results)

Pay

The salary range for this role is $86,800 – $165,200 USD.

Schedule

Weekday third shift (10:00 pm – 6:00 am) with one weekend shift (12 hours each Saturday and Sunday) approximately every 5 weeks after initial training, plus shift differential. After a weekend shift, employees may select three days off of their choosing the following week.