OASIS - HOST/HOSTESS

The Lodge & Club is a premier restaurant with unforgettable ocean views, seeking a friendly, polished, and energetic Host/Hostess to join our team. Work alongside a supportive, service-focused team to create memorable experiences for members and guests while growing your hospitality career.

About the role

The Host/Hostess is often the first and last point of contact for members and guests, playing a key role in creating a warm, personalized dining experience. Responsibilities include managing reservations, seating, and maintaining an organized dining-room entrance while supporting the restaurant team in providing exceptional service.

Responsibilities

• Work a flexible schedule that may include days, evenings, weekends, holidays, and split shifts.
• Arrive to work on time, consistently, in the complete required uniform.
• Maintain a polished, professional appearance in accordance with Club standards.
• Attend required training sessions, safety courses, and departmental meetings.
• Check the overall presentation of the dining room, including the entrance, host stand, music level, tables, chairs, and floors.
• Review reservations, special requests, member preferences, and anticipated business levels before each shift.
• Greet members and guests promptly with a warm smile and use their names whenever possible.
• Manage reservations, walk-in guests, waitlists, and seating arrangements accurately and professionally.
• Escort members and guests to their tables, assist with chairs as appropriate, and present menus.
• Distribute tables and covers evenly among servers while considering reservations, section assignments, and service flow.
• Communicate accurate wait times and keep waiting members and guests informed.
• Answer telephone calls professionally and assist with reservations and general restaurant questions.
• Maintain an organized, clean, and welcoming host stand and dining-room entrance.
• Communicate special occasions, dietary needs, accessibility requests, and member preferences to the appropriate team members.
• Assist servers and other team members as needed without leaving the entrance unattended for an extended period.
• Thank members and guests as they leave and invite them to return.
• Respond to member and guest concerns professionally and promptly involve a manager when appropriate.
• Perform other duties that support exceptional member and guest service as assigned by the Dining Room Manager or Food and Beverage leadership.

Requirements

• Previous customer service, restaurant, hotel, resort, or private-club experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional and welcoming demeanor.
• Ability to remain composed and attentive in a fast-paced environment.
• Ability to learn reservation and Point of Sale systems.
• Commitment to providing personalized, detail-oriented service.
• Ability to stand and move throughout the shift.

Benefits

For eligible full-time colleagues:

• Paid vacation, holidays, and sick time
• Medical, dental, and vision insurance
• Disability and life insurance
• 401(k) retirement plan
• Employee discounts and privileges
• Training and professional-development opportunities
• Opportunities for career growth
• Holiday celebrations and employee-recognition programs