Oak Lake: Housekeeping Team Member

About Us

We’re on a mission to be the most hospitable team in the world! At Team Outsider, we believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day.

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• We get better every day: We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence.
• We are steadfastly resourceful: We do more with less and will do everything it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Why You'll Love This Job

• Create Clean, Comfortable Spaces: Ensure our guests enjoy a spotless and inviting environment.
• Variety in Your Day: Clean and maintain various campground areas, from cabins and bathhouses to public spaces.
• Be Part of a Team: Work alongside a supportive team dedicated to hospitality and guest satisfaction.
• Grow with Us: Build skills in housekeeping and guest services within a fast-growing company in the outdoor hospitality industry.

Responsibilities

• Keep It Spotless: Perform daily, weekly, and monthly cleaning routines for bathhouses, restrooms, cabins, laundry rooms, pool furniture, game rooms, and other guest-use facilities.
• Use the Right Tools: Follow proper cleaning procedures and use chemicals safely, wearing personal protective equipment (PPE) when required.
• Maintain Supplies: Track and report inventory needs for cleaning supplies and guest essentials like toilet paper and paper towels.
• Handle Lost & Found: Collect and properly log found items, ensuring valuables are secured.
• Report Issues: Identify and report any maintenance concerns, damaged items, or guest complaints to the General Manager.
• Be Guest-Focused: Greet guests with a warm smile, be responsive to their needs, and contribute to a positive and welcoming atmosphere.

Requirements

• Passion for Cleanliness & Hospitality: A keen eye for detail and a commitment to providing top-notch guest experiences.
• Team Player: Works well in a collaborative environment and communicates effectively.
• Physical Stamina: Ability to handle physical tasks, including lifting, bending, and standing for extended periods.
• Flexibility: Willingness to work nights, weekends, and holidays as needed.
• Valid Driver’s License: Required for mobility around the campground.
• English Proficiency: Ability to understand and speak English fluently.

Physical Requirements

• Lift and carry up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds regularly.
• Stand for long periods (up to 80% of the shift) and work in wet/slippery conditions.
• Bend, kneel, crouch, climb, and move across varied terrain.
• Hear and speak clearly to communicate effectively with guests and team members.

Pay

The pay range for this role is $14 - $15 USD per hour (Oak Lake).