Oak Lake: Guest Services Team Member

About the role

As a Guest Services Team Member, you'll be the heart of our campground's hospitality experience. You'll welcome guests, answer their questions, assist with reservations and check-ins, handle store sales, and ensure a smooth and enjoyable stay for everyone who visits. Your friendly demeanor and passion for customer service will make a lasting impression and create a welcoming atmosphere for all.

Responsibilities

• Welcome with a Smile: Greet guests with enthusiasm, answer their questions, and assist with check-ins and check-outs.
• Be a Problem Solver: Address guest inquiries and concerns with professionalism and efficiency.
• Handle with Care: Follow procedures for reservations, store sales, and cash handling.
• Keep it Organized: Maintain a clean and organized front office and store area.
• Promote the Experience: Share information about local attractions, campground activities, and special offers.
• Team Player: Collaborate with your fellow team members, alongside the Maintenance Lead to deliver exceptional guest experiences.

Requirements

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.
• Team Player: Collaborative and supportive team member.

Qualifications

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of time.
• Must be able to stand for long periods of time (up to 80%).
• Must be able to bend, stoop, kneel, crouch, and climb.

Benefits

• Competitive pay.
• RV site (if applicable).
• A team that cares.

Pay

The pay range for this role is: 14 - 15 USD per hour (Oak Lake)

Schedule

Details on schedule will be provided during the interview process.