OAG (INTERNAL) - Child Support | Office Manager II
About the role
with intro paragraphs.Responsibilities
with ul of essential functions.Requirements
with ul of minimum qualifications (maybe break into education, experience, knowledge, skills? But we already have Skills separate. Might duplicate. However we should preserve all substantive info; we can put education/experience in Requirements, and skills in Skills section. Thus Requirements: education (high school or equivalent; bachelor's degree or substitution), experience (8 years for Manager III, plus 1 extra for Manager IV), ability to work in person, transportation, >40 hours, lift 30 lbs, travel up to 5%. Also maybe knowledge of management principles? That could be skill. We'll include those.Qualifications
for preferred: Texas Child Support Program experience, management, call center management (ESCS Manager only), Spanish language proficiency.Skills
for list of skills: negotiating, interviewing, mediating, handling multiple tasks, prioritizing, meeting deadlines, effective oral/written communication, exercising sound judgment, effective decision making, receive constructive feedback, work cooperatively, provide excellent customer service, computer skills (word processing, spreadsheets, other software), management principles and practices.Benefits
with p: OAG employees enjoy excellent benefits (link). Could also mention link. We must not include Pay or Schedule. Make sure to not include any boilerplate like "OAG Employees Only" maybe part of About the role? It's part of intro; we can keep. We must not repeat job title. Not present. We must not include application instructions, EEO, etc. Now produce HTML fragment. Let's craft. About the role: combine two paragraphs: first about mission-driven work, second about OAG agency description. We'll put aselements. Responsibilities: list each essential function as
with link. Let's extract details precisely. From text: Essential Position Functions (list): - Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives - Supervises all office personnel, including hiring, evaluating, counseling, and training - Monitors the office budget - Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service - Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers - Assesses the validity of complaints against the IV-D program with impartiality - Performs related work as assigned - Maintains relevant knowledge necessary to perform essential job functions - Attends work regularly in compliance with agreed-upon work schedule - Ensures security and confidentiality of sensitive and/or protected information - Complies with all agency policies and procedures, including those pertaining to ethics and integrity Minimum Qualifications Manager III: Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service Experience: Eight (8) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Knowledge of management principles and practices Skill in using a computer with word processing, spreadsheets, and other software Skill in negotiating, interviewing, and mediating Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 bs. (likely lbs) Ability to travel (including overnight travel) up to 5% Manager IV: All of the above qualifications for Manager III, plus: Experience: One additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory Preferred Qualifications: Experience: Texas Child Support Program, management, call center management (ESCS Manager only) Other Language: Ability to proficiently read, write, and speak Spanish Now we need to avoid duplication: Skills section includes many of the skills listed in minimum qualifications. That's okay; we can still include them but ensure we don't duplicate exact same sentences? It's okay to repeat but better to not duplicate. However instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited but could be considered redundant. Might be okay but better to avoid repeating same content in two sections. We could put the skill-based items in Skills section, and keep Requirements focused on education/experience and ability to work in person, transportation, >40 hours, lift, travel. Also knowledge of management principles and practices could be skill. Thus Requirements: education (high school or equivalent; bachelor's degree or substitution), experience (8 years for Manager III, plus 1 extra for Manager IV), ability to work in person, arrange personal transportation, work >40 hours, lift 30 lbs, travel up to 5%. We might also include "Ability to work in person at assigned OAG work location..." etc. Now Skills: list: knowledge of management principles and practices, skill in using a computer with word processing, spreadsheets, other software, skill in negotiating, interviewing, mediating, skill in handling multiple tasks, prioritizing, meeting deadlines, skill in effective oral and written communication, skill in exercising sound judgment and effective decision making, ability to receive and respond positively to constructive feedback, ability to work cooperatively with others in a professional office environment, ability to provide excellent customer service. Also maybe "Ability to work cooperatively..." etc. Now Preferred Qualifications: Texas Child Support Program experience, management, call center management (ESCS Manager only), Spanish language proficiency. Now Benefits: OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance). Now About the role: combine the introductory paragraphs. Let's craft HTML. We'll output:
About the role
OAG Employees Only Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve. Performs complex to highly complex management work administering the daily operations and activities of a child support field office under the supervision of the Managing Attorney. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (Benefits at a Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
But note we already have Benefits section; we might not repeat benefits link in About the role. However the instruction: Preserve ALL substantive information. If we move benefits link to Benefits section, we should not duplicate. But we can keep a generic mention that they enjoy excellent benefits, and then Benefits section provides link. That's fine. Thus About the role paragraph can mention they enjoy excellent benefits without link. Let's adjust. Now Responsibilities: ul with each essential function. Requirements: ul with education/experience etc. We need to capture both Manager III and Manager IV experience: 8 years plus optional extra year for Manager IV. We can state: "Eight (8) years of full-time experience in Child Support Program, management, or supervisory (or equivalent substitution); Manager IV requires one additional year (total nine years)". Or we can list both. Education: "Graduation from high school or equivalent; Bachelor's degree from an accredited college or university, or equivalent experience in Child Support Program, management, supervisory, customer service may be substituted year-for-year." We'll include. Also "Ability to work in person at assigned OAG work location, perform all assigned tasks