OAG - Child Support | Child Support Officer III |

About the Role

Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations, assist in establishing paternity, obtain court orders for financial support and health care coverage, enforce child support orders, respond to customer inquiries, and collaborate with state agencies and community organizations to serve Texas families.

Responsibilities

• Takes appropriate case action to locate absent parents, establish paternity, establish or enforce child/medical support obligations, or initiate case closure.
• Conducts detailed in-office investigations to locate parties, verify employment, and determine assets.
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiates lump sum payments, out-of-court settlements, and agreements with parties.
• Monitors child support cases and refers delinquent cases for enforcement actions.
• Documents all case actions using agency tools like the Children Are My Priority system (ChAMP) and maintains virtual files in the Enterprise Content Management (ECM) repository.
• Reviews cases for eligibility for closure and attends court to assist legal staff as needed.
• Maintains knowledge of child support policies, Texas Family Law, federal regulations, and other states' IV-D regulations.
• Explains Child Support Program policies and procedures to customers, responds to inquiries, and resolves complaints.
• Serves as a Notary Public and performs related work as assigned.

Requirements

• Ability to work in person at assigned OAG work location and perform all tasks at designated workspace.
• Ability to arrange personal transportation for business-related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight) up to 15%.
• Ability to type 35 words per minute (typing test required at interview).

Qualifications

• Education: Graduation from high school or equivalent. Bachelor's degree preferred; experience in related fields may substitute for education on a year-for-year basis.
• Experience: One (1) year of full-time experience in child support, credit collections, investigations, legal assistance, customer service, or IV-A eligibility.
• Knowledge: Investigative practices and techniques.
• Skills: Interviewing, negotiating, computer proficiency, basic math, multitasking, communication, judgment, teamwork, and customer service.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.
• Proficiency in Spanish (reading, writing, speaking).

The OAG is a dynamic state agency with over 4,000 employees throughout Texas, offering excellent benefits and opportunities for mission-driven work. CSOs enjoy a healthy work-life balance, hands-on experience, and collegial teamwork.