OAG - Child Support | Child Support Officer II-III
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Also need to preserve all substantive info.
We have job description text. Let's parse.
First paragraph: "Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state."
That's about the role. Could be "About the role" section.
Next: "The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans."
That's benefits info (mention benefits link). Could be Benefits section.
Then "ESSENTIAL POSITION FUNCTIONS" list of duties. That's Responsibilities.
Then "MINIMUM QUALIFICATIONS" with details for CSO II and CSO III. That's Qualifications/Requirements.
Then "PREFERRED QUALIFICATIONS": Education: Graduation from an accredited four-year college or university; Knowledge: Investigative practices and techniques; Other Language: Ability to proficiently read, write, and speak Spanish.
That could be Skills or Preferred Qualifications.
We need to decide sections: About the role, Responsibilities, Requirements (maybe Qualifications), Skills, Benefits. Pay and Schedule not present, so omit.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive info. So include details like benefits link, essential functions list, minimum qualifications details, preferred qualifications.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to decide what constitutes a list. The essential position functions are a list of duties; we can put each as
- . Minimum qualifications also a list; we can break into items. Preferred qualifications also list.
Benefits: mention OAG employees enjoy excellent benefits (link) along with tremendous opportunities... Could be a
with link.
About the role: prose.
Let's craft.
First, About the role: combine first two paragraphs? Actually first paragraph about role, second paragraph about OAG and benefits. Benefits separate.
So About the role: first paragraph only? Might also include mission-driven work etc. We'll put that as About the role.
Benefits: second paragraph about OAG employees enjoy excellent benefits... plus maybe mention opportunities.
Responsibilities: essential position functions list.
Requirements: minimum qualifications (CSO II and CSO III). Could be split into Education, Experience, Knowledge, Skills, Abilities etc. But we can just list each bullet as
- . However we need to preserve all details; we can break into items.
Skills: preferred qualifications (education, knowledge, language). Could be separate section Skills.
We must not create empty sections.
Let's extract details.
About the role text:
"Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state."
We'll keep as
.
Benefits:
"The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans."
We'll put as
with link.
Responsibilities: list of essential position functions.
Let's extract each bullet:
- Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
- Negotiates out-of-court settlements and agreements with parties
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
- Reviews cases to determine if the cases are eligible for closure
- Attends court to assist legal staff, as needed
- Researches case information on the computer including the ChAMP system
- Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
- Assesses child support cases to determine the appropriate case action
- Explains Child Support Program policies, procedures, and regulations to customers
- Responds to customer inquiries and complaints
- Assesses the validity of complaints against the IV-D program with impartiality
- Serves as Notary Public
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
We need to preserve all. We'll put each as
- . The first line "Takes the appropriate case action..." is a heading? It's part of list; we can treat as
- as well.
Now Minimum Qualifications:
"Child Support Officer (CSO) II:
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or c osely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
Knowledge of Investigative practices and techniques
Skill in interviewing and negotiating
Skill in using a personal computer for word-processing and data entry/retrieval
Skill in basic mathematical computations
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 25%
Ability to type 35 words per minute (Typing test required at time of interview)
Child Support Officer (CSO) III: All of the above minimum qualifications for a CSO II, plus:
Experience: One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist"
We need to preserve all. We'll list each as
- . Might group CSO II and CSO III.
Preferred Qualifications:
"Education: Graduation from an accredited four-year college or university
Knowledge: Investigative practices and techniques
Other Language: Ability to proficiently read, write, and speak Spanish"
We'll list as
- .
Now produce HTML fragment.
We'll have sections:
About the role
...
Benefits
...
Responsibilities
- ... each item
Requirements
- ... each item
Preferred Qualifications
- ... each item
We need to ensure no extra whitespace issues.
Let's craft the text exactly.
About the role paragraph: copy exactly as given.
Benefits paragraph: copy exactly.
Now responsibilities list items: need to copy each bullet exactly as in text, preserving punctuation.
Let's list them:
1. Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
2. Conducts detailed in-office investigations to locate parties, verify employment and determine assets
3. Prepares documents relating to legal and administrative actions to establish or enforce child support orders
4. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
5. Negotiates out-of-court settlements and agreements with parties
6. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
7. Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
8. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
9. Reviews cases to determine if the cases are eligible for closure
10. Attends court to assist legal staff, as needed
11. Researches case information on the computer including the ChAMP system
12. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
13. Assesses child support cases to determine the appropriate case action
14. Explains Child Support Program policies, procedures, and regulations to customers
15. Responds to customer inquiries and complaints
16. Assesses the validity of complaints against the IV-D program with impartiality
17. Serves as Notary Public
18
. We need to decide what constitutes a list. The essential position functions are a list of duties; we can put each as
with link. About the role: prose. Let's craft. First, About the role: combine first two paragraphs? Actually first paragraph about role, second paragraph about OAG and benefits. Benefits separate. So About the role: first paragraph only? Might also include mission-driven work etc. We'll put that as About the role. Benefits: second paragraph about OAG employees enjoy excellent benefits... plus maybe mention opportunities. Responsibilities: essential position functions list. Requirements: minimum qualifications (CSO II and CSO III). Could be split into Education, Experience, Knowledge, Skills, Abilities etc. But we can just list each bullet as
. Benefits: "The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans." We'll put as
with link. Responsibilities: list of essential position functions. Let's extract each bullet: - Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure: - Conducts detailed in-office investigations to locate parties, verify employment and determine assets - Prepares documents relating to legal and administrative actions to establish or enforce child support orders - Negotiates lump sum payments from noncustodial parents who owe past due child/medical support - Negotiates out-of-court settlements and agreements with parties - Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s) - Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents - Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository - Reviews cases to determine if the cases are eligible for closure - Attends court to assist legal staff, as needed - Researches case information on the computer including the ChAMP system - Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations - Assesses child support cases to determine the appropriate case action - Explains Child Support Program policies, procedures, and regulations to customers - Responds to customer inquiries and complaints - Assesses the validity of complaints against the IV-D program with impartiality - Serves as Notary Public - Performs related work as assigned - Maintains relevant knowledge necessary to perform essential job functions - Attends work regularly in compliance with agreed-upon work schedule - Ensures security and confidentiality of sensitive and/or protected information - Complies with all agency policies and procedures, including those pertaining to ethics and integrity We need to preserve all. We'll put each as
About the role
...
Benefits
...
Responsibilities
- ... each item
Requirements
- ... each item
Preferred Qualifications
- ... each item