OAAA Systems Analyst V

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a Systems Analyst V to join the Office of Area Agencies on Aging (OAAA). This role involves performing advanced systems analysis, project management, and data support.

Responsibilities

• Leads, plans, organizes, coordinates, and monitors projects and IT initiatives from initiation through completion, ensuring deliverables, timelines, risks, and stakeholder expectations are effectively managed.
• Maintains organized project documentation, process improvement records, meeting records, action items, and project artifacts in accordance with organizational standards, operational needs, and project management best practices.
• Determines the scope, purpose, timeline and expected outcomes of assignments.
• Acts as a liaison to HHSC IT to ensure resources are aligned with department priorities.
• Facilitates collaboration and communication across operational teams, leadership, policy staff, vendors, and other stakeholders to support project success and operational alignment.
• Identifies potential project risks and difficulties and designs strategies to mitigate or avoid them.
• Represents OAAA at meetings with vendor, work groups, conferences, or other events.
• Supports the implementation of cloud-based Software as a Service (SaaS) solution and assumes responsibility for ongoing system maintenance in coordination with HHSC IT, OAAA subject matter experts, SaaS solution vendor and other programs involved.
• Develops functional design specifications to meet requirements and solve complex operational problems.
• Leads User Acceptance Testing efforts to include testing assigned programs, including generating test data, writing test scripts, executing test sequences, and diagnosing errors.
• Applies current software development and testing methodologies to ensure the quality, security, and maintainability of applications.
• Provides oversight of SaaS solutions to ensure they serve and/or improve business processes and that the design and implementation comply with HHSC and state IT standards.
• Oversees the development and implementation of databases, data collection systems, and other strategies to optimize statistical efficiency and quality.
• Ensures data integrity by identifying, establishing, and updating data quality metrics, and recommends and implements improvements to data quality to ensure state and federal reporting requirements are met.
• Ensures data integrity by identifying gaps, errors, anomalies, inconsistencies, and redundancies in the content, structure, and relationships within data.
• Compiles, queries, and loads data using Structured Query Language (SQL) or Statistical Analysis System (SAS) and other query languages into databases from a variety of source formats to support complex analyses.
• Collaborates with leadership to review data, identify trends, and highlight areas for improvement.
• Analyzes and reports on data to guide decision-making and evaluate project outcomes.
• Coordinates with subject matter experts to ensure accuracy of reporting tools, workflows and reporting procedures.
• Maintains security protocols for sensitive or confidential data as it relates to accessing, handling, protecting, and distributing data.
• Provides guidance, direction, training, and technical assistance to OAAA staff and Area Agencies on Aging relating to reporting tools and system workflows.
• Assists management with developing policies, procedures, standards, and manuals.
• Develops policy, procedures, training, communication plans, performance measures, quality assurance tools, etc., as needed and requested.
• Provides guidance and direction to other areas needing technical expertise for SaaS solutions.

Requirements

Graduation from an accredited four-year college or university with major coursework in management information systems, computer science, computer information systems, math, or a related field. At least two (2) years of experience using Agile methodologies. At least two (2) years of experience with project management, change management, or strategic technology planning. At least two (2) years of experience composing business/software requirements, business process modelling, test plans, writing test scripts, executing tests, or testing configurations. At least two (2) years of experience writing or editing SQL or SAS queries.

Qualifications

Knowledge of relational databases. Knowledge of the principles, practices and techniques of database and application design, development, and structure. Knowledge of database management tools. Knowledge of System Development Life Cycle, specifically Agile software development lifecycle. Knowledge of, and experience with, technical solutions and development for planning, reporting, analysis, and implementation. Knowledge of data quality and integrity processes. Knowledge of and experience with SQL, SAS, Visual Basis Application, and other query languages. Knowledge of and experience with reporting and visualization tools. Knowledge of data extracting, organizing, quality checking and managing datasets. Knowledge of project management practices. Skill in researching and troubleshooting data issues and solving complex problems. Skill in facilitating system requirements gathering sessions. Skill in reporting methodologies, math, and designing statistical reports and charts/graphs. Skill in using MS Office suite. Skill in working with both technical and non-technical staff on projects to accomplish project goals. Skill in influencing, soft negotiation, and problem resolution. Skill in managing IT projects. Ability to analyze systems, procedures, and problems to develop solutions. Ability to coordinate, develop, schedule, test, install, and implement systems enhancements and troubleshooting computer systems. Ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments. Ability to establish and maintain effective business relationships with multiple business units and IT technical stakeholders at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers. Ability to oversee and/or supervise the work of others. Ability to exercise sound judgment in making critical decisions. Ability to present information to a variety of audiences and to communicate both verbally and in writing in a clear and concise manner. Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.

Skills

• Knowledge of relational databases.
• Knowledge of the principles, practices and techniques of database and application design, development, and structure.
• Knowledge of database management tools.
• Knowledge of System Development Life Cycle, specifically Agile software development lifecycle.
• Knowledge of, and experience with, technical solutions and development for planning, reporting, analysis, and implementation.
• Knowledge of data quality and integrity processes.
• Knowledge of and experience with SQL, SAS, Visual Basis Application, and other query languages.
• Knowledge of and experience with reporting and visualization tools.
• Knowledge of data extracting, organizing, quality checking and managing datasets.
• Knowledge of project management practices.
• Researching and troubleshooting data issues and solving complex problems.
• Facilitating system requirements gathering sessions.
• Reporting methodologies, math, and designing statistical reports and charts/graphs.
• Using MS Office suite.
• Working with both technical and non-technical staff on projects to accomplish project goals.
• Influencing, soft negotiation, and problem resolution.
• Managing IT projects.

Benefits

The benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$5,797.66 - $7,652.91 per month

Schedule

Day Shift