OA/CTS Manager

About the Role

Directly supervises admissions counselors, career transition specialists, and OA/CTS support specialists in compliance with government and management directives. Responsible for the daily operation of outreach, admissions, and career transition services functions. Ensures quality control for data presented during the application process for enrollment and placement verification documentation, adhering to established quality standards and compliance requirements.

Responsibilities

• Plan, coordinate, and supervise the administrative, outreach, admissions, and career transition services of the career development system.
• Provide staff training, evaluate staff performance, and implement departmental changes as approved by the center director and coordinated with the human resources manager.
• Assist the center director in preparation of the departmental budget; monitor and control expenditures; review and recommend changes to budget authorizations.
• Assist in the development and implementation of new and revised policies and procedures affecting outreach, admissions, and placement functions.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of service delivery to prospective students, applicants, enrolled students, former enrollees, and graduates. Prepare related reports.
• Ensure timely and accurate submission of proper documentation of potential students and review with appropriate Serrato representatives and government offices.
• Develop and maintain multimedia materials for outreach, recruitment, and employer engagement, including brochures, posters, slide shows, and public service announcements.
• Conduct innovative outreach activities, including public speaking, recruiting for onsite tours, and conducting pre-enrollment orientation programs for potential enrollees.
• Verify eligibility for enrollment in Job Corps; maintain accountability logs of applications taken, numbers of eligible students departed, and quota attainment; submit logs for DOL review/approval.
• Provide oversight of career transition services to ensure they include initial placement, periodic correspondence, referral to other support and family services as required by the PRH and Serrato Corporation.
• Personally contact employers to develop job opportunities and build lasting relationships to enhance career transition services.
• Coordinate and maintain communications between career development services, student records, OA/CTS, and other departments regarding center input and placement needs.
• Ensure case notes are entered based on PRH and Serrato Corporation requirements for all students assigned and eligible for services by the OA/CTS department.
• Participate in local workforce investment board and one-stop center meetings, as well as industry advisory council meetings.
• Maintain linkage with the community relations council.
• Perform quality control reviews of all completed applications for enrollment and placement documentation to ensure accuracy as required by the PRH and Serrato Corporation.
• Scan completed and approved applications into the OASIS and CTS e-Folder database in a timely manner.
• Follow up with potential applicants for missing application data and with Job Corps staff to ensure application reviews are in progress, complete, and admission is timely.
• Track folder progress through the admission process.
• Provide appropriate follow-up with students upon arrival to assist with student retention and successful completion of the Job Corps Program.
• Assist with scheduling outreach fairs, expos, community meetings, and execution of special outreach events, orientations, and tours.
• Perform proofreading, data entry, spreadsheet management, and maintain outreach calendars.
• Assist in the preparation of applications, ordering marketing materials, and office supplies necessary for the department.
• Complete weekly and monthly reports and required trainings.
• Lead the OA/CTS team and encourage teamwork among the Outreach and Admissions and Career Transition Services teams and with all center staff and departments.
• Cultivate and maintain a climate on center that is free of harassment, intimidation, and disrespect to provide a safe place for staff and students to work and learn.
• Perform other duties as assigned.

Requirements

• Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and programs such as Adobe Acrobat.
• Outstanding communication, organizational, interpersonal, and conflict resolution skills.
• High level of leadership and management skills.

Qualifications

• Four to six years of related experience and/or training.
• One-year supervisory experience preferred.
• Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or a closely related field, and two years of related supervisory experience; or an Associate’s degree and four years of related supervisory experience.
• Valid state driver’s license.

Benefits

• Paid short-term and long-term disability and basic life insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA).
• Paid holidays and paid time off.
• 401(k) retirement plan with company match.
• Tuition reimbursement.
• Employee assistance counseling service programs.