OA/CTS Manager

Responsibilities

• Directly supervise admissions counselors, career transition specialists, and OA/CTS support specialist in compliance with government and management directives.
• Oversee daily operation of outreach, admissions, and career transition services functions.
• Ensure quality control of data presented during the application process for enrollment and placement verification documentation, adhering to established quality standards and compliance requirements.
• Plan, coordinate, and supervise the administrative, outreach, admissions, and career transition services of the career development system.
• Provide staff training, evaluate staff performance, and implement departmental changes approved by the center director and coordinated with the human resources manager.
• Assist the center director in preparation of departmental budget; monitor and control expenditures; review and recommend changes to budget authorizations.
• Assist in development and implementation of new and revised policies and procedures affecting outreach, admissions, and placement functions.
• Review and audit assigned areas regularly for contractual compliance and effectiveness of service delivery to prospective students, applicants, enrolled students, former enrollees, and graduates; prepare related reports.
• Ensure timely and accurate submission of proper documentation of potential students and review with appropriate Serrato representatives and government offices.
• Develop and maintain multimedia materials for outreach, recruitment, and employer engagement, including brochures, posters, slide shows, and public service announcements.
• Conduct innovative outreach activities such as public speaking, recruiting for onsite tours, and conducting pre‑enrollment orientation programs for potential enrollees.
• Verify eligibility for enrollment in Job Corps; maintain accountability logs of applications, eligible students, departures, and quota attainment; submit logs for DOL review/approval.
• Provide oversight of career transition services to ensure they include initial placement, periodic correspondence, referral to support and family services, as required by PRH and Serrato Corporation.
• Personally contact employers to develop job opportunities and lasting relationships to enhance career transition services.
• Coordinate and maintain communications between career development services, student records, OA/CTS, and other departments regarding center input and placement needs.
• Ensure case notes are entered per PRH and Serrato Corporation requirements for all students assigned and eligible for OA/CTS services.
• Participate in local workforce investment board and one‑stop center meetings, industry advisory council, and community relation council.
• Perform quality control review of all completed applications for enrollment and placement documentation, ensuring accuracy of data entry and documentation as required.
• Scan completed and approved applications into the OASIS and CTS e‑Folder database in a timely manner.
• Follow up with potential applicants for missing data and with Job Corps staff to ensure application reviews are in progress, complete, and admission is timely.
• Track folder progress through admission process and provide appropriate follow‑up with students upon arrival to assist with retention and successful completion of the Job Corps program.
• Assist with scheduling of outreach fairs, expos, community meetings, and execution of special outreach events, orientations, and tours.
• Proofread, perform data entry, manage spreadsheets, maintain outreach calendars, and assist in preparation of applications, ordering marketing materials, and office supplies.
• Complete weekly and monthly reports and required trainings.
• Lead the OA/CTS team, encourage teamwork among outreach, admissions, and career transition services, and foster a climate free of harassment, intimidation, and disrespect.
• Perform other duties as assigned.

Qualifications

• Four to six years of related experience and/or training.
• One year of supervisory experience preferred.
• Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.
• Computer literacy with basic functions, email, internet, and Adobe Acrobat.
• Outstanding communication, organizational, interpersonal, and conflict‑resolution skills.
• High‑level leadership and management abilities.