O4 - Transit System Based Outreach Specialist - Transit - Thursday-Monday 10:30pm-7am

What You’ll Do

• Congratulate individuals experiencing chronic homelessness
• Connect clients to housing, medical, mental health, and substance use services
• Complete brief assessments, provide escorts, and make referrals
• Document outreach activity and client interactions
• Work primarily at high-need areas, including end-of-line stations
• Collaborate with partner agencies and outreach teams

Who We’re Looking For

• A Bachelor’s degree or equivalent experience
• Strong communication, documentation, and interpersonal skills
• The ability to build trust and work effectively in the field
• A valid driver’s license and willingness to travel across boroughs
• Basic computer skills
• Experience in outreach, social services, or behavioral health
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean) preferred

Internal Candidates

Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

Working Environment

• Highly active, field-based role
• Comfortable working in transit stations, public spaces, and outdoor environments in all weather
• Engaging individuals in crisis or with complex behavioral health needs
• Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
• Standing, walking, and traveling for extended periods

What We Offer

• Medical benefits and paid sick time starting Day One
• 3+ weeks vacation, 12 holidays, plus personal time
• 403(b) with employer match
• Tuition assistance and career advancement opportunities
• A mission-driven team committed to staff wellbeing