Transit System Based Outreach Specialist Non-driver - PENN - Friday-Tuesday 11pm-7:30am
Bowery Residents' Committee · Manhattan, NY · 3 wk ago
ManagementFull-time
What You’ll Do
- Congratulate individuals experiencing chronic homelessness
- Connect clients to housing, medical, mental health, and substance use services
- Complete brief assessments, provide escorts, and make referrals
- Document outreach activity and client interactions
- Work primarily at high-need areas, including end-of-line stations
- Collaborate with partner agencies and outreach teams
Who We’re Looking For
- A Bachelor’s degree or equivalent experience
- Strong communication, documentation, and interpersonal skills
- The ability to build trust and work effectively in the field
- A valid driver’s license and willingness to travel across boroughs
- Basic computer skills
- Experience in outreach, social services, or behavioral health
- Bilingual (Spanish, Polish, Russian, Chinese, or Korean) preferred
What You’ll Gain
- Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services system
- Training in harm reduction, trauma-informed care, and Housing First
- Supervision, mentorship, and clear internal growth pathways
- Tuition assistance and professional development support
- CPR/First Aid certification provided
Internal Candidates
- Community Technicians with 6+ months experience are encouraged to apply
Working Environment
- This is a highly active, field-based role
- You must be comfortable:
- Working in transit stations, public spaces, and outdoor environments in all weather
- Engaging individuals in crisis or with complex behavioral health needs
- Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
- Standing, walking, and traveling for extended periods
What We Offer
- Medical benefits and paid sick time starting Day One
- 3+ weeks vacation, 12 holidays, plus personal time
- 403(b) with employer match
- Tuition assistance and career advancement opportunities
- A mission-driven team committed to staff wellbeing