O2C Global Process Owner

About the role

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Rochester Hills or Denver office, you will be the Order To Cash (O2C) Global Process Owner. Accountable for defining end-to-end O2C strategy, policy, technology-driven process design, and cross functional stakeholder alignment across manufacturing, sales, customer service and shared services teams.

Responsibilities

• Manage cash application and accounts receivable teams in US, Mexico and Canada
• Manage cost center budgets and forecasting as necessary
• Define O2C strategy, policy and the roadmap to achieve agreed definitions of process excellence
• Lead technology-driven process design and identify/commission automation, analytics, AI/GenAI, and other solutions to improve billing, collections, dispute resolution and cash application
• Influence and align stakeholders across finance, sales, customer service, supply-chain and IT to secure funding, adoption and operational changes
• Establish shared, owned and segmented metrics and scorecards (i.e., cash flow/DSO and underlying drivers like invoice creation time, time in collections, cash application rates) and ensure metrics are shared and owned across teams
• Oversee root-cause analysis, process modeling, segment analysis and prioritization of initiatives across technology, data, policy and people
• Coordinate with product owners/finance