O2 - Transit System Based Outreach Specialist - Transit - Friday-Tuesday 11pm-7:30am

Responsibilities

• Conduct compassionate, street‑based outreach in transit locations
• Connect clients to housing, medical, mental health, and substance‑use services
• Complete brief assessments, provide escorts, and make referrals
• Document outreach activity and client interactions
• Work primarily at high‑need areas, including end‑of‑line stations
• Collaborate with partner agencies and outreach teams

Qualifications

• Bachelor’s degree or equivalent experience
• Strong communication, documentation, and interpersonal skills
• Ability to build trust and work effectively in the field
• Valid driver’s license and willingness to travel across boroughs
• Basic computer skills
• Preferred: Experience in outreach, social services, or behavioral health
• Interest in working with individuals experiencing homelessness, mental illness, or substance use
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean) is a plus
• Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply

Working Environment

• Highly active, field‑based role
• Work in transit stations, public spaces, and outdoor environments in all weather conditions
• Engage individuals in crisis or with complex behavioral‑health needs
• Assist individuals who may have limited access to hygiene and personal care, presenting unmet self‑care needs
• Standing, walking, and traveling for extended periods

Schedule

Full‑time, 37.5 hours/week. Day, evening, and overnight shifts available.

Benefits

• Hands‑on experience in outreach, assessment, and housing navigation within NYC’s homeless services system
• Training in harm reduction, trauma‑informed care, and Housing First
• Supervision, mentorship, and clear internal growth pathways
• Tuition assistance and professional development support
• CPR/First Aid certification provided
• Medical benefits and paid sick time starting Day One
• 3+ weeks vacation, 12 holidays, plus personal time
• 403(b) retirement plan with employer match
• A mission‑driven team committed to staff wellbeing