O2 - Transit System Based Outreach Specialist Non-driver - Transit - Thursday-Monday 11pm-7:30am

Outreach Specialist – Transit Homeless Outreach Full-Time | 37.5 hours/week | Field-Based | 24/7 Program Do Work That Actually Changes Lives Every night, hundreds of New Yorkers sleep in the subway system. BRC’s Transit Homeless Outreach team meets them where they are—building trust and helping individuals transition into housing and stability. As an Outreach Specialist, you’ll engage directly with individuals experiencing chronic homelessness, providing hands-on support and guidance. This role is ideal for early-career professionals pursuing social work, public health, or human services. What You’ll Do Conduct compassionate, street-based outreach in transit locationsConnect clients to housing, medical, mental health, and substance use servicesComplete brief assessments, provide escorts, and make referralsDocument outreach activity and client interactionsWork primarily at high-need areas, including end-of-line stationsCollaborate with partner agencies and outreach teams What You’ll Gain Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services systemTraining in harm reduction, trauma-informed care, and Housing FirstSupervision, mentorship, and clear internal growth pathwaysTuition assistance and professional development supportCPR/First Aid certification provided Who We’re Looking For Bachelor’s degree or equivalent experienceStrong communication, documentation, and interpersonal skillsAbility to build trust and work effectively in the fieldValid driver’s license and willingness to travel across boroughsBasic computer skills Preferred Experience in outreach, social services, or behavioral healthInterest in working with individuals experiencing homelessness, mental illness, or substance useBilingual (Spanish, Polish, Russian, Chinese, or Korean) Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply. Working Environment This is a highly active, field-based role. You must be comfortable: Working in transit stations, public spaces, and outdoor environments in all weatherEngaging individuals in crisis or with complex behavioral health needsWorking closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needsStanding, walking, and traveling for extended periods Schedule Full-time, 37.5 hours/weekDay, evening, and overnight shifts available What We Offer Medical benefits and paid sick time starting Day One3+ weeks vacation, 12 holidays, plus personal time403(b) with employer matchTuition assistance and career advancement opportunitiesA mission-driven team committed to staff wellbeing