O1 - Transit System Based Outreach Specialist Non-driver - Transit -Sunday-Thursday 9pm-5:30am

Full-time, field-based role with a 24/7 program focused on engaging individuals experiencing chronic homelessness in New York City’s transit system.

Responsibilities

• Conduct compassionate, street-based outreach in transit locations
• Connect clients to housing, medical, mental health, and substance use services
• Complete brief assessments, provide escorts, and make referrals
• Document outreach activity and client interactions
• Work primarily at high-need areas, including end-of-line stations
• Collaborate with partner agencies and outreach teams

What You’ll Gain

• Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services system
• Training in harm reduction, trauma-informed care, and Housing First
• Supervision, mentorship, and clear internal growth pathways
• Tuition assistance and professional development support
• CPR/First Aid certification provided

Requirements

• Bachelor’s degree or equivalent experience
• Strong communication, documentation, and interpersonal skills
• Ability to build trust and work effectively in the field
• Valid driver’s license and willingness to travel across boroughs
• Basic computer skills

Preferred Qualifications

• Experience in outreach, social services, or behavioral health
• Interest in working with individuals experiencing homelessness, mental illness, or substance use
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean)
• Internal candidates (e.g., Community Technicians with 6+ months experience)

Working Environment

This is a highly active, field-based role. You must be comfortable:

• Working in transit stations, public spaces, and outdoor environments in all weather
• Engaging individuals in crisis or with complex behavioral health needs
• Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
• Standing, walking, and traveling for extended periods

Schedule

• Full-time, 37.5 hours/week
• Day, evening, and overnight shifts available

Benefits

• Medical benefits and paid sick time starting Day One
• 3+ weeks vacation, 12 holidays, plus personal time
• 403(b) with employer match
• Tuition assistance and career advancement opportunities
• A mission-driven team committed to staff wellbeing