NYC Connects Specialist

About the Role

Under the supervision of the Program Manager of Manhattan NY Connects, the NY Connects Specialist is responsible for providing all participants that call and/or visit, with free and objective information about long term services and supports (LTSS). The Specialist must provide consistent, comprehensive, locally based information through the "No Wrong Door" system for individuals, caregivers, and families.

Qualifications

• Bachelor's degree in Social Work and/or related field
• 1 to 2 years' experience in the health and human service field, including service areas related to long term services and supports
• Proficiency in Google Suites and Microsoft Office
• Experience in answering calls in a "call center" like environment, and providing assistance over the phone
• Excellent customer service skills, attention to detail, communication skills
• Must maintain the integrity of the organization at all times

Responsibilities

• Answer calls and provide the caller assistance with long term services and support
• Data entry into PeerPlace for all services provided
• Complete weekly/monthly report on assigned deliverables
• Screen for benefits and entitlements, assist with applications and advocacy around government-funded and privately funded programs
• Assist in accessing services, including referral linkages to these services
• Provide Person-Centered Options Counseling around client preference for services
• Conduct in-home client visits to assist with entitlement and benefits, grant applications and to assess clients' social, emotional, and environmental status, as necessary
• Conduct outreach and public education to provide information on NY Connect services and education on long term services and support
• Participate in training to stay current on trends with social and human service areas
• Maintain complete and accurate case records and within organizational time frames
• Arrange for translation services, as needed, for clients
• Actively participate in supervision and staff meetings
• Work with the Program Director and Program Manager in program planning and development, including coordination of special programs or events and communication of problems or needs related to client services
• Provide resources to add to the Resources Directory
• Provide content and/or feedback on the monthly NY Connects Newsletter
• Perform other duties as assigned

Working Conditions

• Typical office environment that requires frequent sitting, standing, walking, talking, hearing and reaching
• Occasional stooping, crouching, and kneeling
• Travel to multiple locations within the five boroughs as needed
• Occasionally lift and/or move up to 25 pounds
• Frequently read printed materials and computer screens
• Frequently operate a computer keyboard, mouse, and other office equipment

Benefits

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan