NY Site and Executive Support Lead

About the role

Location: Primary location based in New York (10 Hudson Yards), with regular travel to Stamford, CT, Holmdel, NJ, and Bethlehem, PA, as needed. Travel is expected to be approximately 25% or higher based on executive support and business needs.

Responsibilities

• Serve as the dedicated technology partner for C-suite executives and their administrative teams, delivering white-glove, high-touch support
• Act as the escalation point for complex or high-impact executive issues, driving rapid resolution with clear communication and follow-through
• Provide proactive readiness support for executive meetings, including pre-checks, validation, and contingency planning
• Support executives both onsite and remotely, including during travel, ensuring secure and reliable access to systems and collaboration tools
• Maintain strict confidentiality and professionalism when handling sensitive executive interactions and data
• Act as the primary IT point of contact for the New York and Stamford office locations
• Own the end-user technology experience across the sites, ensuring alignment with enterprise standards and business expectations
• Build strong relationships with business stakeholders, leadership teams, and administrative partners
• Partner with Real Estate and Facilities to support workplace initiatives, office improvements, and user experience enhancements
• Ensure all technology services at the site operate reliably and meet service expectations
• Own executive device lifecycle management, including provisioning, configuration, maintenance, refresh, and retirement
• Ensure devices meet security, compliance, and performance standards
• Apply a security-first mindset when supporting executives, including privileged access considerations and secure configurations
• Partner with Security and Infrastructure teams to ensure executive environments align with enterprise policies
• Identify and escalate risks proactively, particularly in high-visibility or sensitive scenarios
• Partner with stakeholders to plan and execute workplace technology rollouts, including communications, documentation, and user enablement
• Support and drive adoption of modern digital workplace capabilities, including automation and AI-enabled tools
• Identify opportunities to improve the executive and end-user experience through standardization and innovation
• Stay current on emerging technologies and recommend improvements aligned with business needs

Qualifications

• 10+ years of IT experience, with at least 5 years focused on executive support, end-user computing, or digital workplace environments
• Proven experience supporting C-suite executives in a white-glove support model
• Demonstrated experience operating in high-pressure, high-visibility environments
• Strong experience with Microsoft 365, including endpoint management (Intune, SCCM, Autopilot)
• Broad experience across Windows, macOS, iOS, Android, and enterprise collaboration tools
• Experience with ITSM platforms such as ServiceNow, including reporting and operational metrics
• Solid understanding of identity and access management concepts (Active Directory / Entra ID)
• Exceptional customer service skills with the ability to build trust with senior executives and stakeholders
• Strong communication skills with the ability to translate technical concepts into plain language
• Ability to operate independently and make sound decisions under pressure
• Solid organizational skills with the ability to manage multiple priorities and deliver consistently high-quality outcomes
• High degree of professionalism, discretion, and attention to detail

Skills

• Strong technical expertise
• Sound judgment
• The ability to operate calmly under pressure

Benefits

Not specified

Pay

$82,770.00 - $135,975.00

Schedule

Not specified