NVTI | Forward Deployed Engineer Lead - Zora AI

Work you'll do

Define the FDE charter and operating model: Establish mission, engagement model, intake/prioritization, team structure, and ways of working across regions and time zones.

Lead multiple FDE teams globally: Recruit, coach, and performance-manage FDE managers/leads and individual contributors across US, EMEA, and APAC; build coverage models and on-call/escalation paths.

Own delivery excellence and repeatability: Create standardized implementation playbooks, reference architectures, quality gates, and reusable assets to reduce bespoke work and improve time-to-value.

Be accountable for successful deployments: Oversee multiple concurrent client implementations, ensuring scope clarity, environment readiness, risk controls, and predictable outcomes.

Participate in key client engagements: Serve as executive technical lead on priority accounts—leading workshops, shaping solution approach, handling escalations, and building trusted client relationships.

Translate field signals into product improvement: Create closed-loop mechanisms to convert recurring deployment friction into structured requirements; influence roadmap, connector strategy, observability, and governance features.

Establish best practices for agent deployments: Standardize patterns for human-in-the-loop approvals, exception handling, evaluation/monitoring, security/privacy, and auditability in enterprise contexts.

Partner across Deloitte and alliances: Coordinate with Sales, Delivery, Alliances, and Global teams to support pursuits, packaging, and scalable rollout across industries and geographies.

Run governance and metrics: Track delivery KPIs (time-to-value, success rates, incident trends), manage capacity planning, and drive continuous improvement via retrospectives and post-implementation reviews.

Risk, security, and compliance leadership: Ensure implementations align to Deloitte/client security requirements, data handling standards, and AI governance expectations; lead resolution of high-severity risks.

Qualifications

• 10+ years in software engineering, solutions/forward deployed engineering, platform delivery, or technical program leadership in enterprise environments; including leadership of multi-team organizations.
• Prior experience leading complex customer deployments involving cloud infrastructure, identity/SSO, data access, and integration with enterprise systems.
• Prior experience with GenAI/LLM application delivery (agent workflows, tool orchestration, retrieval-augmented generation), including operational risks and controls.
• Prior experience establishing standards and operating rhythm (playbooks, quality gates, escalation models, delivery KPIs) across distributed teams.
• Prior experience with executive-level stakeholder management and able to communicate with client IT/security leaders and business owners; adept at navigating ambiguity and driving decisions.
• Prior experience working across US and global clients, including delivery coordination across time zones and regional constraints (data residency, security, procurement).