Lead AI Forward Engineer

About the role

This role operates as a forward-deployed solution architect and engineer, partnering closely with teams to identify opportunities, design end-to-end architectures, and drive implementations to production. You will own solution design from concept through deployment, ensuring solutions are scalable, maintainable, and extensible.

Responsibilities

• Evaluate emerging AI technologies, define repeatable patterns, and help build new capabilities through hands-on implementation, mentorship, and shared standards.
• Develop scalable pipelines to collect and analyze inference‑and workflow-level telemetry, integrating with TR's data backbone.
• Design and guide the delivery of AI-powered solutions that reduce operational toil and accelerate technology teams across the CIO organization.
• Guide implementation from prototype to production, ensuring solutions meet reliability, security, and compliance expectations.
• Ensure compliance with TR's AI standards for monitoring, governance, privacy, and auditability.
• Evaluate and recommend AI/ML technologies and platforms (LLM orchestration, agentic frameworks, cloud AI services) based on capability, cost, risk, and fit.
• Establish and track SLOs/SLIs for critical AI services to meet enterprise reliability and compliance requirements.
• Integrate AI observability tooling into CI/CD so new models, prompts, and workflows are automatically enrolled in monitoring and evaluation.
• Develop automated guardrails and policy enforcement (e.g., limits, anomaly detection, abuse/failure pattern detection) with cloud engineering and security teams.
• Partner with engineering teams, service owners, and stakeholders to translate business needs into technical requirements and solution designs.
• Mentor engineers and share patterns, practices, and lessons learned to raise overall AI solution design maturity.
• Collaborate with Product, Data Science and AI teams to design and run evaluation frameworks for LLMs/ML models (offline/online tests, benchmarks, canaries, A/B experiments).
• Onboard new AI use cases into the observability platform from day one.
• Support scaling and monitoring of AI infrastructure and workloads during major releases and global events.

Requirements

Strong solution design/architecture capability: end-to-end system design, integration patterns, API thinking, and operational design.

Practical trade-offs (latency, quality, cost, safety, reliability).

Production AI systems and observability challenges (prompting, context windows, RAG, hallucinations, provider variability).

Working knowledge of AI/ML and LLM application patterns, including: LLM capabilities/limitations, prompt design, orchestration approaches, and agent workflows.

Experience with DevOps/Platform Engineering/SRE principles and designing for operational excellence.

Familiarity with LLM frameworks and patterns (e.g., LangChain, LlamaIndex), RAG/vector search concepts, and enterprise integration considerations.

Experience with enterprise service management (e.g., ServiceNow/ITSM), security architecture, and compliance-oriented environments.

Demonstrated technical leadership through mentoring, architectural governance, or cross-team enablement.

Qualifications

6+ years of experience with progression in solution architecture, technical strategy, or senior engineering roles.

Experience building software prototypes and taking solutions to production in ambiguous, low-precedent environments.

Exposure to enterprise service management (e.g., ServiceNow/ITSM), security architecture, and compliance-oriented environments.

Demonstrated technical leadership through mentoring, architectural governance, or cross-team enablement.

Skills

Python (strongly preferred) and ability to prototype and validate designs with hands-on technical work.

Cloud architecture familiarity in AWS, Azure, or GCP, including common service patterns and enterprise constraints.

Knowledge of distributed systems, microservices, CI/CD, and cloud-native architectures.

Strong communication skills: ability to document designs, influence decisions, and align diverse stakeholders.

Benefits

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.