(NV Pipeline) Field Service Technician

Location: Las Vegas, NV | Duration: Long-term contract | Pay Rate Range: $18 to $22/hour

About the Role

Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product-related issues. Provides technical support and maintenance services while ensuring customer satisfaction. This is a Level I entry-level position focused on learning company policies, procedures, and technical processes. Work is routine in nature and performed under close supervision with guidance from management.

Schedule

The contractor will initially work the standard schedule of 8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs:

• Sunday – Wednesday: Three 11-hour shifts, one 8-hour shift (Front Half Days and Nights)
• Wednesday – Saturday: Three 11-hour shifts, one 8-hour shift (Back Half Days and Nights)

Note: These rotations include both day and night shifts. Must be available for shift work and on-call rotations.

Responsibilities

• Perform routine equipment maintenance.
• Assist with equipment installations.
• Troubleshoot and resolve basic technical issues.
• Escalate unresolved issues according to standard procedures.
• Ensure high levels of efficiency and customer satisfaction.
• Report product failure trends and serviceability issues to management with appropriate documentation.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
• Deliver excellent customer communication and support.
• Maintain assigned equipment performance standards.
• Support branch and district performance goals by achieving established service metrics.

Requirements

• High School Diploma, GED, or equivalent experience required.
• Less than one year of related experience required.
• Basic understanding of internet environments required.
• Successful completion of:
  • 120-day introductory period.
  • PDIF New Hire Training Class.
• Must be willing to travel as required.
• Valid driver’s license and acceptable driving record required.
• Must complete required security clearances and customer access requirements.
• Must be able to work in a 24x7 operational environment.

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs.
• Requires mobile activity more than 50% of the time, including:
  • Walking
  • Standing
  • Stooping
  • Kneeling
  • Bending
  • Handling equipment

Skills

• Customer Service / Customer Communication: Required
• Troubleshooting Technical Issues: Preferred
• Equipment Maintenance: Preferred
• Basic Internet Environment Knowledge: Required
• Field Service Experience: Preferred
• Ability to Work Shifts / On-Call: Required
• Valid Driver’s License: Required