Nuuly Customer Success Associate (Full-Time, Sunday-Thursday 6AM - 2PM EST)
Role Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary
- Follow clear guidance given by the leadership team when appeasing customers
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Role Qualifications
- Experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product
- Must have access to consistently stable internet connection
Perks
URBN offers comprehensive Perks & Benefits to employees including medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
Pay Range
USD $15.00 - USD $15.00 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.