Customer Service Associate (nomnom Bigelow | Full-Time)

About the role

Be part of the multi‑state team that keeps America moving. Our local retail brand, nomnom, serves communities in the Pacific Northwest with fuel, snacks, and sweet treats. Provide friendly, smiling service to help neighbors fuel their cars and satisfy their hunger while enjoying great compensation and a collaborative culture.

Location: 8926 E. Bigelow Gulch Rd., Spokane, WA 99217

Pay

Salary Range: $17.13‑$20.83 hourly (plus $3.00 shift differential eligibility).

Responsibilities

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
• Accurately ring up all sales on the POS system and comply with all cash‑handling procedures for all payment types.
• Responsible for all cash and other forms of tender (e.g., coupons).
• Comply with company policies, store procedures, and all safety and environmental policies.
• Receive, stock, and organize merchandise; assist in maintaining proper inventory levels and shift audits.
• Adopt, comply with, and participate in all safety programs and trainings; attend mandatory job‑related meetings/trainings as needed.
• Perform cleaning duties to maintain site cleanliness inside and out, and basic upkeep/cleaning of all equipment.
• Identify equipment problems and report as needed.
• Be a positive team‑player, work cohesively with other employees, and contribute to a positive work environment.
• Perform all duties with minimal supervision; may be required to work flexible hours and attend job‑related meetings.
• Obtain and maintain all required food and age‑restricted product certifications within two weeks of employment.

Physical Demands

• Stand and/or walk for an entire shift.
• See with 20/40 vision (corrective lenses acceptable) to read inventory levels, items purchased, and gas pump displays.
• Communicate information clearly and accurately.
• Follow safety procedures, including responding to alarms and contacting emergency services.
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity for restocking, operating POS, handling payments, and maintaining equipment.
• Frequent squatting and kneeling for obtaining or replenishing items.
• Push/pull with arms up to 20 lb (e.g., using a hand‑truck); frequent lifting of 20 lb or less, sometimes up to 50 lb.
• Climb a stepladder to stock or retrieve materials and place or remove signs.
• Potential exposure to gas fumes, solvents, and occasional noise.

Qualifications

• At least 19 years of age.
• Legal authorization to work permanently in the United States without visa sponsorship.
• High School Diploma or GED preferred.
• Retail sales and cash‑handling experience preferred.
• Ability to perform basic math accurately.
• Proficient English communication skills, both oral and written, including telephone etiquette.
• Ability to work various scheduled shifts and arrive on time.
• Ability to work with equipment, tools, and materials as required.
• Ability to perform essential duties under the physical conditions described.

Benefits

• Medical, dental, and vision coverage (prescription included).
• Voluntary critical illness, accident, and life/AD&D insurance.
• Health Savings Account and Flexible Spending Account.
• Employee Assistance Program.
• 401(k) plan with company stock purchase at discounted prices.
• 40 hours of vacation after the first year, then accrual bi‑weekly based on years of service.
• Seven paid holidays per calendar year.

About us

Par Pacific Holdings, Inc., based in Houston, Texas, owns and operates energy and infrastructure businesses across the Western United States. The company runs 30+ nomnom retail locations in Washington and Idaho, 90+ Hele locations in Hawaii, and refineries in Hawaii, Montana, Washington, and Wyoming with a combined throughput of over 218 Mbpd. Career paths can lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing, or Logistics.