Nuuly Customer Insights Analyst

Role Responsibilities

• Maintain and enhance a suite of customer feedback collection channels established at various touchpoints in the customer journey
• Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions
• Collaborate with Analytics and Customer Success teams regularly to align on insights and determine next steps
• Contribute to ideation, design, and execution of ad-hoc research plans created to answer business questions or explore new initiatives
• Partner cross-functionally with various teams like Marketing, Finance, User Experience, Buying, and Merchandising to identify research opportunities
• Draft, program, and manage distribution of proprietary surveys in Qualtrics
• Support facilitation of qualitative research (e.g., focus groups and interviews)
• Track relevant industry trends and secondary research
• Clearly document and present insights, research findings, and recommendations

Role Qualifications

• 1-4 years of experience in customer insights/research, market research, customer analytics, professional services, or a related field
• Excellent written and verbal communication and presentation skills
• Proficiency in Excel and Google Sheets
• Proficiency in Keynote, PowerPoint, or Google Slides
• Experience with survey software (e.g. Qualtrics) is preferred
• Experience with qualitative and quantitative data analysis is preferred
• Experience with analytics or data visualization tools (e.g. Looker) is a plus
• Bachelor’s degree in General Business, Marketing, Finance, Business Analytics, Technology Innovation Management, Economics, Communication, Sociology, Psychology, or a related field

Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.