Nutrition Services Specialist

Job Summary

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Nutrition Services Specialist for their Ft. Thomas Nutrition Services Team. This is a Dual Role opportunity consisting of 24 Hours/Week Nutrition Team Lead and 8 Hours/Week Nutrition Services Specialist.

Responsible For

• Performing various roles in Nutrition Services including customer service, nutrition assistance, call center, cook, server, etc.
• Assisting with project completion as needed.
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties

• Delivers and serves meals and between meal nourishments directly to patients in a professional, courteous and efficient manner.
• Resolves tray / order problems promptly with a positive outcome.
• Instructs patients and families on meal ordering system, providing correct menu (diet complaint); orients patient to diet restrictions.
• Assists patients and / or family with placing food orders, facilitating interpreter needs and special assistance as identified.
• Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with members of other departments effectively and concisely regarding patient support, issues, requests, and other special situations.
• Records and documents necessary data for Performance improvement monitors; ensures all actions reflect the overall program service goals.
• Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms.
• Expedites meal cart preparation and delivery process.
• Ensures timely dispatch of meal carts and flow of delivery process.
• Communicates with ambassadors for patient tray needs, urgent orders, or replacement, ASAP items.
• Affirms compliance with food safety practices including proper food temperatures, correct food handling, and food dating.

Room Service Ambassador

• Delivers and serves meals and between meal nourishments directly to patients in a professional, courteous and efficient manner.
• Complies with established scripting and service standards.
• Resolves tray / order problems promptly with a positive outcome.
• Instructs patients and families on meal ordering system, providing correct menu (diet complaint); orients patient to diet restrictions.
• Assists patients and / or family with placing food orders, facilitating interpreter needs and special assistance as identified.
• Acts as a liaison between the Nutrition department, patient, and nursing unit; communicates with members of other departments effectively and concisely regarding patient support, issues, requests, and other special situations.
• Records and documents necessary data for Performance improvement monitors; ensures all actions reflect the overall program service goals.
• Orders and replenishes bulk food supplies on nursing unit and assists with timely retrieval of completed meals from patient rooms.
• Expedites meal cart preparation and delivery process.
• Ensures timely dispatch of meal carts and flow of delivery process.
• Communicates with ambassadors for patient tray needs, urgent orders, or replacement, ASAP items.
• Affirms compliance with food safety practices including proper food temperatures, correct food handling, and food dating.

Cafeteria Server

• Serves food to cafeteria customers in compliance with portion control guidelines, safe and sanitary food handling procedures, and positive customer relations.
• Prepares food including short orders for cafeteria service to meet menu requirements.
• Maintains adequate food supplies to meet customer requests.
• Assists with catering functions including inventory and stocking supplies outside the department as assigned to meet catering schedule.
• Performs assigned janitorial tasks to comply with cleaning schedule.

Call Center Clerk

• Utilizes software systems to place electronic meal orders, change diets, and update patient information.
• Maintains computerized diet office menu system (CBord) to reflect orders for diet, supplements, admissions, transfers and discharges received via the patient information system.
• Processes reports and updates data.
• Aids patients and/or family with meal orders via the telephone call center; creates a service culture; transposes meal orders into the CBord system for menu processing and coordination with Cooks and trayline execution.
• Verifies meal orders meet diet order and dietary parameters; processes diet requisitions.
• Coordinates Call Center work flow during peak volumes to assure timely response to callers on hold (in queue) and rapid time demands.
• Mediates patient concerns regarding meal service; anticipates patient needs and services them appropriately.
• Performs role of Ambassador as assigned; orients patients to menu, delivers meal trays, communicates nutritional concerns with nursing/ dietitian.
• Communicates with members of other departments efficiently and consistently.

Cook

• Prepares food items for customer self-service, ensuring adequate supply and quality.
• Prepares, cooks, and serves food per customer order in timely and efficient manner, supporting volumes needed by serving assistant.
• Guides Server on plating and presentation of menu items.
• Stocks and rotates work station with needed supplies and materials.
• Assembles, measures, and prepares ingredients for station menu service.
• Follows standardized recipes and assists with development and testing of recipes to promote sales and customer acceptance.
• Ensures food safety and cleanliness of workstation to meet HCAAP and Infection Control guidelines.