Nutrition Menu Representative (Casual Call, Day Shift)

As a patient ambassador, you will assist patients in selecting correct menu items based on their diet order and participate in patient tray assembly to ensure accuracy. You will act as the liaison between the patient, nursing, and Nutrition Services team, gathering and monitoring patient dietary information and providing documentation to clinical dietitians, speech pathology, nursing, and other disciplines. This role enhances patient experience through strong customer service skills and supports the Nutrition Services team in various duties.

Responsibilities

• Visits patients to discuss food preferences and completes daily menus in compliance with diet order.
• Prepares and serves drinks and foods according to patient specifications, including therapeutic diet orders, patient safety modifications, and proper patient identification.
• Records patients' intakes, including nutrient-specific intakes, accurately per established procedures.
• Communicates patient food requests, changes, and production volume to clinical disciplines, production staff, and the Nutrition Services team.
• Organizes and completes daily diet office duties, such as preparing meal tickets, verifying menus and diet modifications, and answering phones.
• Maintains and produces patient production volume projections and records department statistics.
• Fills and delivers floor stock to assigned areas and participates in stocking and organizing food and supplies within the department.
• Maintains, cleans, and sanitizes work stations, adhering to food safety and sanitation guidelines.
• Participates in team meetings, process improvement activities, and supports a positive team work environment.
• Works closely with other staff to coordinate food preparation and ensure timely delivery of orders.
• Trains to perform additional duties, including dishwashing, cleaning, stocking supplies, organizing storage areas, assisting with salad preparation, or operating the cash register.
• Meets all competency assessment performance criteria within two months of hire.
• May be assigned other duties during a work shift to meet patient, customer, and department needs.

Requirements

• High School Diploma or Equivalent (required).
• One year of prior work experience in a similar hospital food service role (preferred).
• Knowledge of or prior work experience with therapeutic diets.

Skills

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times.
• Exercises tact, discretion, sensitivity, and maintains confidentiality.
• Performs essential job functions successfully in a busy and stressful environment.
• Learns current and new computer applications and office equipment utilized at Bozeman Health.
• Strong interpersonal, verbal, and written communication skills.
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines.

Schedule

• Regular and sustained attendance is required.
• May necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Rarely – 30 pounds): Exerting force occasionally to lift, carry, push, pull, or otherwise move objects or people.
• Sit (Occasionally): Maintaining a sitting posture for extended periods.
• Stand (Continuously): Maintaining a standing posture for extended periods.
• Walk (Continuously): Walking and moving around within the work area.
• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
• Twist/Bend/Stoop/Kneel (Continuously): Requires flexibility and a wide range of motion in the spine and joints.
• Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects above the shoulder.
• Push/Pull (Continuously): Using upper extremities to press or exert force against something.
• Fine-Finger Movements (Continuously): Picking, pinching, typing, or working primarily with fingers.
• Vision (Occasionally): Close visual acuity to prepare and analyze data, read computer screens, and review printed or handwritten materials.
• Cognitive Skills (Continuously): Learning new tasks, remembering processes, maintaining focus, completing tasks independently, and making timely decisions.
• Exposures (Rarely): Bloodborne pathogens, radiation, chemicals, medications, infectious diseases, and cleaning products.

Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).