Nutrition & Food Service Assistant 2 - Retail

About the role

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

• Demonstrates and delivers great customer service, including serving, prepping, cleaning, re-stocking, and cashiering.
• Maintains Mountainside Bistro in a professional and welcoming condition by re-stocking and general cleanup as needed.
• Performs food and supply preparation and service.
• May be required to work in other areas of the Nutrition and Food Services Department to ensure successful completion of patient meal service.

Core Responsibilities and Essential Functions

Ensures the Safety of Customers and Team Members

• Washes hands frequently and appropriately wears gloves.
• Follows infection prevention practices, including personal hygiene expectations (e.g., fingernail length and finish) and reports potential risks.
• Maintains all work areas clean and organized; free of spills and fall hazards.
• Monitors and records food and/or equipment temperatures; immediately corrects/escalates “out of range” occurrences.
• Stores food and/or supplies using proper labeling, dating, and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (e.g., frayed electrical cords).

Ensures Positive Service Outcomes

• Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
• Sets up, maintains, and breaks down workstation according to area requirements.
• Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
• Completes area checklists and forms.
• Operates and cares for equipment according to manufacturer’s and area-specific guidelines.
• Remains flexible to support other team members across the department to achieve desired service outcomes.

Engages in Efforts to Create a World Class Work Environment

• Follows work area’s uniform specifications; clothing and shoes are neat and clean.
• Collaborates with team members and N&FS leadership to meet the goals and objectives of the department and hospital.
• Communicates in a respectful manner and in terms that are clear and concise.
• Respects the cultural traditions of team members and customers.

Ensures Sales Transaction and Cash Handling Duties are Performed Efficiently and with Attention to Detail

• Adheres to all Wellstar and department cash handling policies and mandatory training.
• Proactively demonstrates awareness of various customer needs.
• Accurately identifies all items included in a transaction.
• Manages cash transactions and other various payment methods.
• Efficiently operates cash registers in a fast-paced environment.
• Completes detailed daily register procedures and reporting in an accurate manner.

Qualifications

• Required Minimum Education: High School Diploma or equivalent preferred, but not required.
• Required Minimum Experience: One year of retail experience with customer interaction; cashiering preferred. Hospital foodservice experience and customer service experience highly preferred.
• Required Minimum Skills: Ability to communicate and understand verbal and written English language and math. Ability to operate a computer register.