Nutrition Care Coordinator

About the Role

Qualified individual who supports enteral nutrition patients by coordinating the provision of formula and supplies in an accurate and timely basis. Maintains a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program.

Responsibilities

• Performs monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or for CMC shipment as needed, coordinating any necessary follow up with appropriate department or team member.
• Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers.
• Provides patients with formulary supply types and quantities within guidelines established and promotes formulary conversion where indicated.
• Ensures authorization and order are not expired prior to refill, and communicates with teammates responsible for authorization as needed.
• Takes payment from patients/caregivers as required, and escalates payment questions/concerns to Patient Pay team.
• Responds to enteral patient inquiries, including tracking shipments when requested.
• Communicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap communication when needed. Provides pump troubleshooting with patients.
• Coordinates enteral pump swaps for yearly maintenance as required by ACHC and as needed and completes ENT-Discharge with pump progress notes when appropriate.
• Coordinates inventory needs with Supply Chain and CMC warehouse staff.
• Follows enteral discharge for inactivity process to maintain clean census. Places outbound calls to patients in advance of monthly refill.
• Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian.
• Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information.
• Performs other duties as required or requested.
• Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor.

Requirements

• High School Diploma or equivalent and at least one year of relevant work experience.
• Experience in organizing information and communication with the public.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Flexible and able to work effectively in a multidisciplinary team.
• Knowledge of basic medical terminology.
• Basic competency with Microsoft Office software.

Preferred Qualifications

• Experience in enteral nutrition.
• Experience ordering products and coordinating deliveries.
• Knowledge of medical records, reimbursement and/or nutrition.

Pay

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $16.61-$26.96 per hour.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs