Nutrition Care Coordinator

With the nation’s largest home infusion provider, Option Care Health is the largest independent home and alternate site infusion services provider in the United States. We work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Join a company that values your voice, rewards your work, and empowers your growth in an inclusive, respectful, and engaging culture.

About the role

Qualified individual who supports enteral nutrition patients by coordinating the provision of formula and supplies accurately and on time. Maintains cohesive relationships with all related enteral staff to maximize the effectiveness of the nutrition program.

Responsibilities

• Performs monthly monitoring of enteral nutrition patients, including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing Delivery Tickets via PHD drop shipments or CMC shipment as needed. Coordinates follow-up with appropriate departments or team members.
• Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of expiration, and faxes to prescribers.
• Provides patients with formulary supply types and quantities within established guidelines and promotes formulary conversion where indicated.
• Ensures authorization and order are not expired prior to refill; communicates with teammates responsible for authorization as needed.
• Takes payment from patients/caregivers as required and escalates payment questions/concerns to the Patient Pay team.
• Responds to enteral patient inquiries, including tracking shipments when requested.
• Communicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, or issues. Coordinates pump swap communication and provides troubleshooting with patients.
• Coordinates enteral pump swaps for yearly maintenance as required by ACHC and completes ENT-Discharge with pump progress notes when appropriate.
• Coordinates inventory needs with Supply Chain and CMC warehouse staff.
• Follows enteral discharge for inactivity process to maintain a clean census. Places outbound calls to patients in advance of monthly refills.
• Identifies and escalates clinical or operational enteral issues beyond the capability of the position to the appropriate team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian.
• Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information.
• Performs other duties as required or requested.
• Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor.

Requirements

• High School Diploma or equivalent and at least one year of relevant work experience.
• Experience in organizing information and communicating with the public.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Flexible and able to work effectively in a multidisciplinary team.
• Knowledge of basic medical terminology.
• Basic competency with Microsoft Office software.

Qualifications

• Experience in enteral nutrition.
• Experience ordering products and coordinating deliveries.
• Knowledge of medical records, reimbursement, and/or nutrition.

Pay

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is $16.61-$26.96 per hour.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs