Nutrition Assistant - Call Center

About the role

Join us at Cleveland Clinic Akron General Hospital, a facility dedicated to providing world-class care since 1917. Our mission is to serve the community and treat patients as family members.

Responsibilities

• Assist patients with their meal selections based on approved dietary orders over the phone.
• Intake calls from patients for breakfast, lunch, and dinner.
• Verify and enter orders into our dietary menu system.
• Maintain communication between care units and patients regarding nutrition and dietetics.
• Offer various food options based on patients' diet orders and availability from the kitchen.
• Enter the appropriate information into a hand-held system or computer.
• Review entries for proper adherence to dietary orders.
• Handle a large volume of inbound patient calls in a timely manner.
• Collect and process patient meal selections efficiently using the CBORD system.
• Ensure patient safety and accuracy by utilizing two patient identifiers during all communications.
• Escalate critical issues to management promptly to ensure resolution and maintain efficiency.
• Update patient lists to verify meal selections or diet order changes.
• Check trays for accuracy prior to meals being delivered to patients.
• Run tray tickets for meal service, compare diet lists with tray tickets, adjust tray tickets, note changes, and verify with a Registered Dietitian if necessary.
• Provide excellent service by monitoring computer messages, following through on all requests, notifying the appropriate caregivers, answering the phone, following up on messages, and acting to remedy complaints.
• Perform various clerical duties, run lists and worksheets, and assist with inventory and storage of menus and other items.
• Prepare items for unit orders, stock supplies, fill orders from inventory with proper documentation for charging, and adhere to order amounts and standard stock levels.

Requirements

• High School Diploma or GED.
• Ability to understand dietary terms and information.
• Proficiency in the use of basic computer software applications.
• Six months of dietary experience preferred.
• Must be able to lift 30 lbs or more.

Qualifications

• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Skills

• Excellent communication skills.
• Attention to detail.
• Time management and multitasking abilities.

Benefits

• Flexible work schedule: Days from 10:00 AM – 6:30 PM, including every other weekend and holiday.

Pay

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.