Nursing Support Services Specialist II
About the Role
Provides support to Nursing leadership in the efficient and effective delivery of quality support services, including a variety of clerical and administrative duties for assigned departments. Promotes excellent customer support through coordinated efforts with hospital personnel, physicians, patients, and other members of the Nursing staff. Acts as a lead or resource for department staff, which may include monitoring and training. Scope of responsibility includes supporting three or more nursing departments with a minimum of 70 FTEs.
Department Overview
The Medical Surgical unit specializes in the care of acutely ill adults and those requiring surgery, both emergent and elective. Patients receive the highest standards of professional care from registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.
Responsibilities
- Perform a variety of clerical and administrative duties to support assigned nursing departments.
- Act as a lead or resource for department staff, including monitoring and training.
- Coordinate efforts with hospital personnel, physicians, patients, and nursing staff to ensure excellent customer support.
- Apply problem-solving skills to identify and resolve complex issues in a logical and systematic manner.
- Maintain confidentiality of protected health information in compliance with State and Federal (HIPAA) laws.
Requirements
- Associate degree in a related field or equivalent experience required.
- One year of experience in a position of similar complexity and responsibility.
- Experience and/or training with computer applications.
- Experience providing administrative support for nursing departments preferred.
- Experience and/or training with medical terminology preferred.
Skills
- Clerical: Knowledge of administrative and clerical procedures, including word processing, managing files and records, designing forms, and other office procedures.
- Problem Solving: Ability to identify complex problems, gather pertinent data, involve key parties, and evaluate options to make informed decisions.
- Communication: Proficient communication skills for interacting with hospital employees, customers, and external organizations. Ability to demonstrate tact, professionalism, and effective listening.
- Customer Service: Knowledge of principles for providing high-quality customer service, including needs assessment, meeting quality standards, and evaluating customer satisfaction.
- Computer Literacy: Proficient in department-specific computer applications.
- Time Management: Ability to prioritize, schedule, and plan work effectively to meet customer needs while managing multiple tasks and deadlines.
- Confidentiality: Knowledge of HIPAA and other laws pertaining to the confidentiality of protected health information.