Support Services Specialist II
About the role
The Support Services Specialist II provides administrative, fiscal and operational support for Procurement & Payment Services (PPS). This position serves as the primary resource for imaging and indexing of Accounts Payable invoices. Although routed in what is currently manual data entry, this position is expected to evolve to support PPS in the adoption of technology and software to improve efficiency and accuracy of invoice imaging. This role also supports daily operations including organizing inbound and outbound mail, coordinating and placing supply and equipment orders, maintaining office supply inventories, coordinating restocking activities, and providing general office support. The position also serves as a cross-trained backup for fiscal and business operations functions and other departmental support functions during peak periods or staff absences across Business and Finance.
Responsibilities
Import, index and image AP invoices in App Enhancer.
Communicate via email with departments and suppliers to return or reject invoices submitted with insufficient information to pay or when documents are sent incorrectly.
Pickup, sort, and distribute incoming mail including interoffice, USPS, and courier deliveries. Handle sensitive or confidential documents in accordance with established procedures. Maintain logs or tracking systems for mail distribution, as applicable.
Provide administrative support to PPS, maintain general office supplies inventory and coordinate restocking as needed. Also serve as a cross trained backup for fiscal and business operations across Business & Finance.
Qualifications
Minimum Education & Experience: High school diploma and 2-4 years' experience or equivalent combination of education and experience.
Preferred Qualifications: Associate’s degree with experience working with complex imaging systems and general office support experience.
Benefits
Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference.
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.