Nursing Support Coordinator

Position Summary

The patient navigator role was developed to support the organization's increasing commitment to value-based and patient-centered health care. The patient navigator assists care teams in improving quality performance and supports patient engagement to consistently improve health maintenance needs and coordinate care throughout our Central New York (CNY) Network.

Education Requirements

• High School Diploma
• Bachelor's degree preferred

Medical Receptionist, MA or LPN Experience Requirements

• Relevant experience in health care, population health, care management, or related support role
• Excellent verbal/written communication, interpersonal, problem-solving, and critical thinking skills
• Proficiency in Microsoft Office (Excel, Access, Word)

Supervisory Responsibilities

• F Number of Staff Supervised: 0
• F FTE’s Supervised: 0
• X Job Titles Of Staff Supervised: None
• X Level of Supervisory Responsibility: None

Working Conditions And Physical Requirements

• O Noise, Noxious Odors, Temperatures
• O Potentially Threatening Abusive Clients
• O Hazardous Materials
• O Communicable Diseases
• F Close eye Work (computers, typing, reading, writing)
• F Sedentary (continuous sitting)

Job Specific Competencies

• Proactively identifies patients with health maintenance or chronic care management needs
• Leads patient outreach to ensure health maintenance compliance, especially on preventive services such as annual wellness visits, breast cancer screening, colorectal cancer screening, depression screening, hypertension, and diabetes follow-ups
• Supports primary care pre-visit planning and quality reporting
• Supports Quality Incentive programs to increase Medicare star rating scores and compliance
• Supports Clinical Coding Documentation to close gaps in care among target populations
• Appropriately refers patients to health coach, social work, health home or other staff, as needed
• Acts as a point of contact for patients and families to facilitate access to primary care and preventive services
• Other assigned responsibilities as the role develops
• Reports to System Population Health Performance manager and works in collaboration with primary care teams

Pay Range

Pay Range based on experience and location: $19.20-$28.80