Nursing Support Coordinator

Position Summary

The patient navigator role was developed to support the organization's increasing commitment to value-based and patient-centered health care. The patient navigator assists care teams in improving quality performance and supports patient engagement to consistently improve health maintenance needs and coordinate care throughout our Central New York (CNY) Network.

Education Requirements

• High School Diploma
• Bachelor's degree preferred

Medical Receptionist, MA or LPN Experience Requirements

• Relevant experience in health care, population health, care management, or related support role
• Excellent verbal/written communication, interpersonal, problem-solving, and critical thinking skills
• Proficiency in Microsoft Office (Excel, Access, Word)

Supervisory Responsibilities

• No FTE’s supervised

Working Conditions And Physical Requirements

• Code: N-Never; O-Occasionally (
• O Noise, Noxious Odors, Temperatures
• O Potentially Threatening Abusive Clients
• O Hazardous Materials
• O Communicable Diseases
• F Close eye Work (computers, typing, reading, writing)
• F Light Work (standing, walking, lifting
• F Moderate Work (lifting 15-30 pounds, prolonged use of small hand instruments)
• O Moderately Heavy Work (lifting, moving, loading 31-50 pounds)
• N Heavy/Hard Work (above average strength and stamina, lifting >51 pounds)
• O Heavy/Hard Work (patient handling/lifting, maximum 35 pounds)

Job Specific Competencies

• Proactively identifies patients with health maintenance or chronic care management needs
• Leads patient outreach to ensure health maintenance compliance, especially on preventive services such as annual wellness visits, breast cancer screening, colorectal cancer screening, depression screening, hypertension, and diabetes follow-ups
• Supports primary care pre-visit planning and quality reporting
• Supports Quality Incentive programs to increase Medicare star rating scores and compliance
• Supports Clinical Coding Documentation to close gaps in care among target populations
• Appropriately refers patients to health coach, social work, health home or other staff, as needed
• Acts as a point of contact for patients and families to facilitate access to primary care and preventive services
• Other assigned responsibilities as the role develops
• Reports to System Population Health Performance manager and works in collaboration with primary care teams

Pay Range

Based on experience and location: $19.20-$28.80

Mission Statement

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.