Nursing Station Clerk 1, NS33 Medical ICU (Evenings)

Patient Registration

• Greet patients and check them into the computer system
• Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors
• Generate paperwork; and review pertinent information with patient
• Notify nursing personnel or provider of patient arrival
• Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families

Appointment Scheduling

• Pull and file patient charts; and maintain records
• Answer Telephones and Take Accurate Messages
• Communicate patient problems and needs to appropriate representative
• Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request

Patient Checkout/Discharge

• Make referral and/or return appointments in computer system
• Obtain insurance authorization for visits and tests on behalf of patient
• Enter lab and radiology procedure requests into computer system, provide line charge entry and encounter ticket coding, and reconcile and edit charge entries
• Provide patient escort as needed
• Aid in collection of insurance co-pays

Encounter Ticket Management

• Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner
• Track missing charges when necessary

General Clerical Support

• Pick up and deliver supplies, and record to own corresponding unit
• Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets
• Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports
• Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes
• Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts
• Check and record refrigerator temperatures in daily logs, in accordance with standard guidelines
• Sort and distribute mail, keep appropriate records, and redirect mail as necessary

Qualifications

• Open Competitive: one year of full-time clerical, secretarial, or patient care experience in a health care setting.
• Promotion: one year of permanent service in a title allocated to Grade 5 or higher and satisfactory completion of a six-month traineeship.