Nursing Administrative Coord- Part Time- Nights- Pennsylvania Hospital

Responsibilities

• Supports the Nurse Managers and Clinical Directors by communicating with staff the importance of patient satisfaction and quality of care.
• Champions our successes and priorities for improving performance in meeting or exceeding patient and customer satisfaction in alignment with UPHS Vision of Service Excellence.
• Sets an example for staff, promoting collaboration and problem-solving rather than blaming.
• Redirects staff toward active problem-solving and patient/customer satisfaction.
• Represents the hospital and, when appropriate, responds to patient, visitor, and hospital personnel issues.
• Evaluates situations involving patient/family or visitor dissatisfaction and intervenes when necessary to promote resolution of the problem and ensure patient/family satisfaction.
• Communicates with Patient and Guest Relations Department in any cases of patient/client complaints.
• Ensures staff has access to and implements service recovery tools as appropriate.
• Manages media calls, except in unusual circumstances, and notifies the on-call Public Affairs and Marketing representatives.
• Collaborates with the Hospital Social Services Department regarding calls from patients, families, and personnel about patient transportation, clothing, childcare, social, and financial support.
• Collaborates with Pastoral Care to provide support for the dying patient and grief-stricken family members.
• Intervenes with the disposition of the deceased in the absence of Patient and Guest Relations.
• Responds to requests from the Medical Examiner and makes arrangements for prompt release of a deceased patient to the Medical Examiner’s office.

Qualifications

• Registered Nurse - PA (Required)
• ACLS certified & CPR (Required)
• Bachelor of Science in Nursing (BSN) required; Master of Science in Nursing (MSN) preferred
• 5 or more years in direct patient care, 3 years hospital nursing experience
• 1 year nursing supervisory experience required, inpatient Nurse Manager experience preferred
• Strong charge nurse experience acceptable