Nurse Supervisor (RN), Behavioral Health Specialists, Full-Time (Day Shift)

Responsibilities

• Supervises and coordinates the daily functions of all clinical staff, providing guidance and assistance as necessary.
• Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime.
• Timely and accurately approves all clinical staff time cards as assigned.
• Provides orientation, education and training for new employees. Implements and ensures ongoing continuing education and training for existing staff as needed.
• Plays an active role in the growth and development of staff. Interviews and selects candidates for vacant positions.
• Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues.
• Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority.
• Collaborates with management to oversee all care coordination activities performed by the clinical staff in the team-based care model. Assists in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.
• Collaborates with Practice Manager or Nurse Manager to complete annual performance evaluations for assigned staff. Coordinates coaching and/or disciplinary action in accordance with LG Health and practice policies.
• Conducts routine clinical staff meetings. Communicates with staff on a regular basis to keep them informed of any new information, processes or procedures. Meets one on one with staff at a minimum of once a quarter.
• Attends and actively participates in a variety of meetings including but not limited to practice staff meetings and Nurse Supervisor meetings.
• Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
• Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice.
• Assists with various procedures, minor surgeries and other exams as designated by the provider.
• Performs Point of Care Testing, patient monitoring and patient assessment at the request of the provider, including but not limited to telemetry monitoring, EKGs, IV therapy, medication delivery, breathing treatments, vision testing, hearing, flu, urine and strep tests.
• Collections blood or other laboratory specimens and prepares them for further testing.
• Authorizes prescription refills as instructed by the provider.
• Assists with test tracking and monitoring overdue results.
• Removes sutures and changes dressings on wounds as necessary.
• Maintains and cleans medical instruments and equipment after each procedure.
• Aids in coordinating care among specialists and transitions of care to obtain all necessary patient information.
• Assists in coordination of referrals, education and community resources.
• Participates in daily huddles with the provider.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• Engages in new practice initiatives and projects as outlined by practice leadership.
• Participates in the on-call responsibilities for this position as required.

Qualifications

• Basic Cardiac Life Support
• Registered Nurse - PA
• Pediatric Advanced Life Support
• Urgent Care positions - PALS preferred